About the position
We are seeking an enthusiastic and customer-focused Customer Service Representative to join our dynamic team in Los Angeles, United States. As a vital member of our organization, you will be responsible for providing exceptional support to our valued customers and ensuring their satisfaction through efficient problem-solving and clear communication.
Responsibilities
- Respond promptly and professionally to customer inquiries via phone, email, and chat
- Handle customer complaints and concerns with empathy, working towards satisfactory resolutions
- Process orders, refunds, and exchanges accurately and efficiently
- Maintain up-to-date knowledge of company products, services, and policies
- Collaborate with other departments to address complex customer issues
- Document customer interactions and update account information in our customer service software
- Identify and escalate priority issues when necessary
- Provide feedback to management on common customer concerns and suggest improvements to enhance customer experience
- Multi-task effectively in a fast-paced environment while maintaining attention to detail
- Adapt to changing customer needs and company policies with flexibility and professionalism
