Data Voice Analyst

Accenture • Juneau, AK

425d • $45,000 - $50,000

About The Position

The Data Voice Analyst role at ASM Research involves managing the order intake, validation, and processing to ensure successful provisioning and billing for federal agencies. This position requires attention to detail, the ability to work under tight deadlines, and collaboration with cross-functional teams to maintain compliance with federal regulations and service level agreements.

Requirements

• High School Diploma or GED
• 0-2 years of related experience in a network services environment with a focus on order intake and management and/or experience with data entry. Experience within federal government context a plus.
• Strong analytical and problem-solving abilities.
• Proficient in quality data entry.
• Proficient in using various intake methods and comfortable working with technology.
• Strong organizational skills and the ability to manage a high volume of orders.
• Strong written and verbal communication skills.
• Strong listening ability to interpret and clarify information being provided.
• Ability to work effectively in a team environment.
• Ability to work on MS Excel for any business calculation.
• Keen attention to detail and accuracy.
• Ability to work well under pressure.

Responsibilities

• Process new and transition orders for Federal agencies, ensuring accuracy and compliance with all federal regulations.
• Utilize intake methods such as email, Ebond (Conexus, ETEMs), and Business Center to manage order requests.
• Collaborate with cross-functional teams to ensure seamless order processing from intake to billing, including review of order provisioning and billing setup in the system.
• Maintain up-to-date knowledge of EIS products, process flows, and service level agreements (SLAs).
• Support operational dashboards for order visibility and forecasting to improve predictability and control.
• Ensure all network hardware, core network configurations, and software requirements are accurately captured and assigned.
• Execute services in compliance with processing and program guidelines published by the customer.

Benefits

• Compensation ranges from $45k - $50k based on various factors including location, skill set, and experience.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Professional, Scientific, and Technical Services
• Education Level: High school or GED