Database Application Specialist

Jackson College • Jackson, MI

444d • $47,840 - $58,240

About The Position

The Database Application Specialist is responsible for resolving work requests and completing projects that support customer needs related to enterprise applications and database technologies. This role involves administering various college systems, implementing enterprise technologies, and ensuring the integration of new systems with existing campus technologies. The specialist acts as a technical lead, focusing on customer needs and maintaining system security and compliance.

Requirements

• Associate's degree in technology related program or five years of related experience.
• Knowledge of advanced database administration and information security management practices.
• Knowledge of advanced enterprise-level network, hardware, and software configurations and troubleshooting procedures.
• Proficiency in Microsoft Office (Word, Excel, Access, Outlook, and PowerPoint).
• Experience with Microsoft Windows Server environment (Active Directory and Domain Services preferred).
• Ability to manage multiple competing-priority projects and work requests.
• Ability to work independently and in teams while supporting a diverse population of users.
• Excellent written, listening, questioning, and oral communication skills.

Nice To Haves

• Bachelor's degree in technology related program.
• Experience working in educational institutions.
• Knowledge of project management software (MS Project preferred).
• Experience with virtual server management (VMWare preferred).
• Familiarity with business intelligence methods and terminology (SAP Business Objects preferred).
• Knowledge of one industry standard programming language (PowerShell, C++, Java, VB, etc.).

Responsibilities

• Resolve work requests and complete projects involving Enterprise Technologies functions and capabilities.
• Focus on customer needs specific to network account, database, Colleague (ERP), learning management system (Canvas), and Colleague reporting tool (Webi).
• Anticipate, identify, research, develop, and document solutions to customer problems.
• Monitor product lifecycles to maintain continuous vendor support and complete upgrades or replacement projects prior to support expiration.
• Research and resolve issues identified by end users during testing of Enterprise Technologies system upgrades and maintenance updates.
• Review enterprise system capabilities, workflows, and limitations to determine if requested changes and enhancements are possible within existing systems.
• Design system specifications to best meet end user needs while maintaining information security standards.
• Work with and often lead teams on projects that maintain or improve systems that serve and support students.
• Coordinate project team meetings, logistics, and scheduling of events.
• Evaluate project proposals to assess feasibility and requirements, determining scope, cost, and duration.
• Implement enterprise technologies and incorporate new systems and workflows with existing campus technologies.
• Assist end-users with reporting needs including defining, designing, writing, and implementing new reports.
• Integrate college information contained in academic, administrative, operational, and directory-enabled databases or sources.
• Maintain SQL and related database technologies, ensuring business continuity by implementing and testing disaster recovery protocols.
• Manage application-level user and group security for Enterprise Technologies applications.
• Serve as facilitator for departmental liaison group(s) and promote relationships between IT and the college community.
• Collaborate with peer institutions to exchange knowledge and share best practices.
• Write and maintain documentation of changes to technical processes, procedures, and user support materials.
• Train end users and technical support staff to use enterprise technology services and features.
• Ensure compliance with external and internal regulations and policies governing data management.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• 401k retirement plan
• Paid holidays
• Flexible scheduling
• Professional development opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Educational Services
• Education Level: Associate degree