Debit Fraud Analyst

About the position

If you are motivated and believe in the credit union philosophy of 'People Helping People,' join our team! Position Overview: The Fraud Analyst is responsible for conducting time-sensitive investigations and resolving moderately complex disputes involving unauthorized card transactions performed at the point-of-sale (POS), automated teller machine (ATM), and online merchant terminals. Analysts will leverage knowledge of Visa, Mastercard, and applicable Federal Regulations to process chargebacks and recover funds on behalf of the cardholder while minimizing liability and risk for the credit union. Analysts will be responsible for analytical review of transaction authorization records, electronic journals, video footage and any other data points necessary to quantify a dispute.

Responsibilities

• Perform investigations involving moderately complex fraud claims.
• Identify and handle existing and emerging risks.
• Perform chargeback and recoveries.
• Assist members and other credit union employees.
• Stay current with industry trends and business enhancement.
• Review and correct outstanding general ledger items to minimize potential loss for the credit union.

Requirements

• 2-3 years previous banking or credit union experience, preferably in a compliance, investigative/research, or fraud risk management position.
• One (1) year relevant experience in card processing and/or dispute/claims management, preferably in a position involving direct branch or member interaction.
• High School Diploma or GED required.
• Bachelor’s Degree, associate’s degree in a related field, or equivalent combination and/or experience preferred.
• Well organized and detail-oriented with a commitment to accuracy and data integrity.
• Able to communicate well with others while establishing confidence and respect.
• Demonstrates excellent analytical and quantitative skills, problem solving, and organizational skills.
• Ability to exercise discretion and good judgment in making decisions.
• Ability to work both independently and in a team environment.
• Ability to prioritize workload, work in a fast-paced environment, and meet deadlines.
• Ability to handle sensitive and confidential information with discretion.
• Ability to be flexible and work under high pressure in a complex environment.
• Possess positive attitude and seek to foster strong working relationships between branch and operations personnel.