Debit Fraud Analyst

About the position

If you are motivated and believe in the credit union philosophy of 'People Helping People,' join our team! The position involves performing investigations into moderately complex fraud claims, handling existing and emerging risks, and assisting members and other credit union employees. The role also requires staying current with industry trends and reviewing outstanding general ledger items to minimize potential loss for the credit union.

Responsibilities

• Perform investigations involving moderately complex fraud claims.
• Identify and handle existing and emerging risks.
• Perform chargebacks and recoveries.
• Assist members and other credit union employees.
• Stay current with industry trends and business enhancement.
• Review and correct outstanding general ledger items to minimize potential loss for the credit union.

Requirements

• Two- or four-year degree in Criminal Justice or related field.
• Basic knowledge of card brand dispute management rules and the chargeback cycle.
• Possesses strong verbal and written communication skills.
• Demonstrates excellent analytical and quantitative skills, problem solving, and organizational skills.
• Ability to interact with integrity and a high level of professionalism with all levels of team members and management.
• Attention to detail and the ability to work independently in a fast-paced environment.

Nice-to-haves

• Experience in customer service or quality assurance preferred.