Hy-Vee - Fremont, NE

posted 5 months ago

Full-time
Fremont, NE
Food and Beverage Retailers

About the position

As a Delicatessen Clerk at Hy-Vee, you will play a vital role in ensuring that our customers receive the highest level of service in the delicatessen department. This position requires a commitment to food safety and cleanliness, as you will be responsible for handling food in a safe manner and maintaining a clean work area at all times. You will be the face of our store, providing courteous, friendly, and efficient customer service to enhance the shopping experience for our customers. Your responsibilities will include running the department registers, receiving payments, and making change as necessary. You will also be expected to greet customers with a smile, assist them in finding products, and address their needs promptly and effectively. In addition to customer service, you will be responsible for preparing and replenishing food products, checking in deliveries, and ensuring that the food supply is adequate and fresh. You will work closely with your co-workers to create a positive work environment and ensure customer satisfaction. This role requires a proactive approach to anticipating product needs and maintaining proper sanitation procedures. You will also be expected to adhere to company policies and guidelines regarding personal hygiene and dress, ensuring that you represent Hy-Vee in a professional manner. The Delicatessen Clerk position is a non-exempt role that reports to the District Store Director, Store Manager, and various Assistant Managers. You will not have any direct reports, but you will collaborate with team members across departments to ensure a seamless shopping experience for our customers. This position is ideal for individuals who enjoy working in a fast-paced environment and are passionate about providing excellent customer service.

Responsibilities

  • Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions.
  • Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee's designated department or elsewhere in the store.
  • Makes an effort to learn customers' names and to address them by name whenever possible.
  • Assists customers by escorting them to the products they're looking for, securing products that are out of reach, loading or unloading heavy items, and making note of customer suggestions or requests.
  • Answers the telephone promptly and provides friendly, helpful service to customers who call, including taking customer orders.
  • Takes customer orders at the delicatessen counter.
  • Works with co-workers as a team to ensure customer satisfaction and a pleasant work environment.
  • Reviews orders for the day and understands proper sanitation procedures to ensure a clean work area.
  • Reviews the status and appearance of the food for freshness and ensures that an adequate food supply is ready and on hand.
  • Prepares, finishes, and replenishes product as necessary, checks in product, puts product away, and may review invoices.
  • Runs the department registers and receives payment, makes change, etc.
  • Removes trash in a timely manner and maintains strict adherence to department and company guidelines related to personal hygiene and dress.
  • Reports to work when scheduled and on time.

Requirements

  • Less than high school education or equivalent experience.
  • Six months or less of similar or related work experience.
  • Ability to understand and follow verbal or demonstrated instructions.
  • Ability to write identifying information and request supplies orally or in writing.
  • Ability to solve arithmetic calculations involving fractions, decimals, and percentages.
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