Department Manager – Jordan Brand – Philadelphia

About the position

Join the Jordan Team as a Department Manager at Jordan World Of Flight in Philadelphia. This role is centered around working on the forefront of streetwear and basketball culture. As a Department Manager, you will embody the legacy and future of basketball, helping customers find the perfect head-to-toe look through our best apparel offerings and ultimate footwear destination. You will manage the Flight Crew, implement Jordan’s in-store programs, and create premium consumer experiences to drive business results. Your leadership will ensure that your team makes positive moments, has fun, and feels part of something bigger, while delivering the best experience for customers.

Responsibilities

• Lead and inspire the team to deliver exceptional customer experiences.
• Manage store functions and ensure staffing by attracting, assessing, and onboarding new team members.
• Equip store employees with the necessary tools for success in their daily responsibilities.
• Oversee business results and critical metrics, including budgeting, planning, customer service, and sales.
• Manage product lifecycle from stockroom to visual merchandising and the sales floor.

Requirements

• Three years of customer-facing retail or hospitality experience.
• One year of leadership experience.
• Demonstrated ability to recruit, build, and lead high-performing teams.
• Proficient in Microsoft Office and retail business systems.
• Ability to bend, squat, reach, climb a ladder, and stand for extended periods of time with or without reasonable accommodations.
• Proven ability to utilize tools for conflict resolution and employee coaching and counseling.
• Able to work mornings, weekends, nights, and holidays as needed.

Nice-to-haves

• Authentic connection to the Jordan Brand and strong interest in basketball, sneaker, and streetwear culture.
• Enthusiastic, passionate, and knowledgeable about Jordan products and services.

Benefits

• Health, Wellness, and Dental Benefits Insurance.
• Tuition Reimbursement program.
• Employee Assistance program.
• Retirement Savings Plan Match.
• Accrued Paid Time Off and Holiday Pay.
• Opportunity to buy Nike stock at a discount through the Employee Stock Purchase Plan (ESPP).
• Discounts for you and your family.