Department Manager

H&M • Rancho Cucamonga, CA

390d • $47,466 - $53,394

About The Position

The Department Manager at H&M is responsible for supporting the store's sales and profit goals by delivering the best customer experience. This role involves managing a team, ensuring compliance with company standards, and actively participating in store operations. The Department Manager will focus on talent development, performance management, and maintaining a positive work environment while adhering to legal requirements and H&M policies.

Requirements

• 1-2+ years of transferrable experience in a retail or management role.
• Ability to lift in excess of 20 pounds.
• Ability to coach and counsel staff on management techniques.
• Ability to stand for long periods, bend, stretch, and engage in repetitive motions.
• Ability to climb a ladder and use a step stool.
• Open availability including evenings and weekends.
• Basic computer skills such as browser navigation and data entry.

Nice To Haves

• Experience in fashion retail or customer service.
• Strong leadership and team management skills.
• Ability to work in a fast-paced environment.

Responsibilities

• Analyze and follow up on Sales & Profit KPIs for the department with Visual Merchandisers.
• Secure actions to maximize selling and support Visual Merchandisers with necessary staffing.
• Ensure store operations and H&M standards are followed through proper scheduling.
• Plan and prioritize actions that impact selling and implement the Commercial Handbook.
• Deliver H&M Customer Service standards through active coaching and leading by example.
• Participate in executing store routines including delivery truck processing and price changes.
• Prevent loss and ensure safety and security guidelines are followed in the department.
• Provide input on allocation and replenishment to secure garment levels according to sales trends.
• Manage recruitment, training, development, and succession planning for the team.
• Evaluate and manage performance of team members, providing regular feedback and development plans.
• Communicate business performance and training focuses to the store team through meetings.
• Ensure health & safety, legal, and security issues are handled according to H&M standards.
• Carry out supervisory responsibilities in accordance with H&M policies and applicable laws.
• Maintain overall store responsibility in the absence of the Store Manager.
• Promote feedback and strengthen company culture within the team.

Benefits

• 25% Staff Discount
• Medical, Pharmacy, Vision and Dental Coverage
• Employee Assistance Program
• Vacation, Wellness, Holiday and Parental Pay
• 401K
• Commuter Benefits
• Health and Dependent Care FSA
• Additional Voluntary Benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Clothing, Clothing Accessories, Shoe, and Jewelry Retailers
• Education Level: No Education Listed
• Number of Employees: 10,001+ employees