About the position
This position is located out of our Aberdeen or Mountlake Terrace Headquarters and is a full-time onsite position. A GREAT PLACE TO WORK AND BANK. Join our team! 1st Security Bank team members deliver service that 'WOWs' each other and our customers. We value relationships, teamwork, community, and professional growth in a safe, friendly, and progressive workplace. We celebrate diversity and support equality for all. If you share these core values and are committed to career excellence, let us help you reach your dreams! If you are the type of individual that would enjoy working at one of the Puget Sound's Best Places to Work for 9 years in a row and focuses on providing an exceptional client experience, then 1st Security Bank is the place for you. 1st Security Bank was named a bronze medal winner in its class in the Puget Sound Business Journal's Best Workplaces contest in its first year nominated and is also consistently rated a 5 star Bank in Washington State by Bauer Financial, an independent bank rating firm.
Responsibilities
- Effectively prioritize internal and external requests, building strong relationships between operations and the entire Bank
- Provide excellent customer service, delivering support and answering internal and external inquiries by phone or email
- Professional oral and written communication skills and follow-up when corresponding with employees and customers
- Prepare and mail various daily notices
- Place Debit and Credit card orders, handle card maintenance & disputes
- Ability to understand and execute risk assessment processes - Process Visa CAMS / Cardtracker alerts
- Prepare and review multiple reports and logs - daily, weekly, monthly, quarterly
- Support Branch requests - Card denial troubleshooting, Card Valet troubleshooting, various research, general card related questions
- Assist manager with research and projects related to Deposit Operations products, processes and procedures
- Review current processes, make recommendations for improvement
- Cross train to perform other functions in Deposit Operations as requested
- Adheres to 1st Security Bank's Core Values, policies and procedures
Requirements
- High School Diploma or GED equivalent
- Prior back office support in a financial institution a plus
- Ability to multi-task, work under pressure and manage competing deadlines while maintaining a positive attitude
- Must be detail-oriented while maintaining a high degree of responsiveness and flexibility in performing tasks
- Must be able to embrace and quickly adapt to change as a result of internal, market or regulatory policy changes
- Strong team player with excellent communications skills
- Proficient in Microsoft Office Products and other Database software
Benefits
- Full medical, dental, and vision coverage for individual or family plan
- Life insurance
- Long- and short-term disability insurance
- 401K matching program
- Paid sick and vacation time
