Deposit Operations Specialist

About the position

The Electronic & Corporate Banking Specialist works with a team within Deposit Operations primarily responsible for supporting the Online and Wire services offered to Bangor Savings Bank customers. They will largely support Treasury and Payment Services customers, including the Treasury and Business Online systems and Account Analysis process. They will also be the primary contacts for Wire Fund Transfers and customers utilizing the Wire Transfer system.

Responsibilities

• Processes, tracks, and reports all transactions related to the disbursement and receipt of funds associated with wire transfers, both foreign and domestic.
• Processes and verifies incoming and outgoing wire transfers received through Treasury Online, recorded telephone line, or from the branches via GFX PAYplus Connect, Wells Fargo, or Fedline Advantage.
• Reconciles daily bank-wide totals for all incoming and outgoing wire and verifies all wire agreements have been received.
• Reviews all wires for suspicious activity related to fraud, and monitors for compliance with regulatory guidelines such as OFAC and BSA.
• Responsible for setting up new Treasury Online and Business Online accounts as well as reviewing accounts and performing any maintenance as necessary.
• Update customer fees per customer agreements and maintain customer information as dictated by customers or TPS staff.
• Prepare, review, and generate Account Analysis statements for Treasury and Payment Services customers.
• Monitor and process Positive Pay files and exceptions for customers enrolled in the service.
• Assists in setting up new customer accounts to allow for wire processing through the Treasury Online system.
• Setup and support additional services for corporate customers including but not limited to: Insured Cash Sweeps, Repo Sweeps, Intra-Day Sweeps, and Subaccounting.
• Acts as a liaison and subject matter expert for other departments and employees within the bank who process or monitor wire transfers.
• Responsible for supplemental training and support for all branch and bank users of GFX.
• Develop and maintain an understanding of Jack Henry Silverlake, Bottomline Treasury Online and Business Online, GFX PayPlus Connect, and other critical bank systems and works with the appropriate third-party contacts when issues or questions arise.
• Proactively looks for and communicates opportunities for process improvements within their team, the department, or the bank which lead to efficiency, better customer service, or risk reduction.
• Communicates any pertinent information to supervisors, team members, and internal/external customers to ensure timely resolution of all problems and customer service situations.

Requirements

• High school diploma or equivalent required. College, business, or banking professional training preferred.
• Exhibits professionalism in handling multiple tasks in a fast-paced environment.
• Organized, set priorities, and meets deadlines.
• Strong communications skills, both verbal and written.
• Excellent customer service skills required.
• Attention to detail, emphasis on accuracy.
• A high degree of analytical skills and the ability to handle complex problems.
• Strong multitasking skills including the ability to remain highly accurate with the data while completing multiple simultaneous tasks.
• Ability to work with little supervision.
• Proficient with computer systems. Experience with Microsoft Outlook, Word, and Excel.

Benefits

• General office environment
• Moderate lifting (to 35 lbs.) required.
• Moderate reaching, walking, sitting, and standing required.