Deputy Program Manager

Full-time - Mid Level

Hybrid - Fort Detrick, MD

Professional, Scientific, and Technical Services

About the position

We are seeking a Deputy Program Manager to join our team supporting DISA JSP Service Delivery. TekSynap is a fast-growing high-tech company that understands both the pace of technology today and the need to have a comprehensive well planned information management environment. "Technology moving at the speed of thought" embodies these principles - the need to nimbly utilize the best that information technology offers to meet the business needs of our Federal Government customers.

Responsibilities

• Contribute to the preparation of weekly status reports and monthly In-Progress Reviews (IPRs) for the COR.
• Support the development, maintenance, and updating of Standard Operating Procedures (SOPs), Work Instructions (WIs), and other program documentation.
• Help implement the service desk strategy, quality assurance (QA) programs, and continuous improvement initiatives.
• Ensure 24x7x365 operational readiness and support for critical and high-priority incidents.
• Coordinate the resolution of incidents, service requests, and problems with internal and external support teams.
• Monitor and track service desk metrics, including ticket resolution times, call handling performance, and first call resolution (FCR).
• Assist in maintaining and improving knowledge management systems to support end-user resources.
• Maintain strong relationships with J6 stakeholders and end-users to ensure program alignment with mission requirements.
• Support the preparation and delivery of data visualization and performance analytics reports to leadership.
• Conduct wellness visits and ensure readiness for VIP support, special events, and high-profile missions as directed by the Program Manager.
• Ensure adherence to Department of Defense (DOD) policies and industry best practices, including ITIL and PMBOK standards.
• Assist in managing security compliance, vulnerability remediation, and incident response protocols.
• Maintain accountability for government-furnished equipment (GFE) and ensure proper asset management practices.
• Support the Program Manager in providing guidance and direction to a multidisciplinary team.
• Assist in staff training and development, ensuring team members are proficient in tools, processes, and service delivery standards.
• Coordinate cross-functional team activities to maintain seamless program operations.

Requirements

• Five (5) years' experience as a program manager.
• Demonstrate ability for oral and written communication, preferred this ability with the highest levels of management.
• Knowledge of industry accepted standards and best practices related to Information Management operations, and with ITSM best practices.
• Bachelors in an IT-related field.
• Must possess a TS clearance with /SCI eligibility.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• 401K
• Life insurance
• Short-term disability plans
• Long-term disability plans
• Vacation time
• Holidays