Digital Application Support Engineer

About the position

Keysight is on the forefront of technology innovation, delivering breakthroughs and trusted insights in electronic design, simulation, prototyping, test, manufacturing, and optimization. Our ~15,000 employees create world-class solutions in communications, 5G, automotive, energy, quantum, aerospace, defense, and semiconductor markets for customers in over 100 countries. Learn more about what we do. Our powerful, award-winning culture embraces a bold vision of where technology can take us and a passion for tackling challenging problems with industry-first solutions. Diversity, equity & inclusion are integral parts of our culture and drivers of innovation at Keysight. We believe that when people feel a sense of belonging, they can be more creative, innovative, and thrive at all points in their careers.

Responsibilities

• Provide Keysight customers with technical and application support on Keysight's families of test and measurement instruments including oscilloscopes, BERTs, pulse pattern generators, and logic analyzers.
• Publish knowledge articles on the Keysight Support Portal that enable customer self-help in locating answers to their test and measurement challenges.
• Ensure customer interactions are handled with a highly satisfying level of customer service.
• Work with a team of engineers to ensure new support requests are responded to and resolved in a timely manner.
• Use a case management system to track customer interactions, document each case resolution, and ensure customer commitments are satisfied.
• Develop and maintain technical expertise as new products are made available to Keysight customers.

Requirements

• BS or MS in Electrical Engineering, or equivalent.
• 5+ years of applicable experience as an application engineer, design validation engineer, or test engineer.
• Strong experience in use of electronic test and measurement instruments and test automation software, especially oscilloscopes and BERTs.
• Experience in physical layer design and test of high-speed digital communications such as ethernet, PCIe, USB, HDMI, and DDR.
• Programming skills that may include .NET, C#, C++, VB, Python.
• Clear written and verbal communication skills; able to explain in-depth technical subjects over the phone and through email.
• Self-motivated to investigate and learn Keysight products and the applications they are used in.
• Ability to effectively interface with customers; experience in technical sales and/or customer service.
• Ability to work independently and multi-task in assisting multiple customers every day.

Nice-to-haves

• Spanish and/or Portuguese communication skills are a plus, as we support international customers.

Benefits

• Medical, dental and vision
• Health Savings Account
• Health Care and Dependent Care Flexible Spending Accounts
• Life, Accident, Disability insurance
• Business Travel Accident and Business Travel Health
• 401(k) Plan
• Flexible Time Off, Paid Holidays
• Paid Family Leave
• Discounts, Perks
• Tuition Reimbursement
• Adoption Assistance
• ESPP (Employee Stock Purchase Plan)