Digital Commercial & Business Product Manager

Full-time - Mid Level

Wyoming, MI

501-1,000 employees

Credit Intermediation and Related Activities

About the position

As a Full Time Digital Commercial & Business Product Manager at Mercantile Bank in Wyoming, MI, you'll be at the forefront of innovation, driving impactful solutions that prioritize customer needs. You'll collaborate with a dynamic team in a fun, flexible environment that values problem-solving and excellence. Your day as a Digital Commercial & Business Product Manager will involve spearheading the management of digital commercial and business products designed to generate non-interest revenue opportunities. Collaborating closely with department managers in Treasury Management and operational areas, you'll ensure our product offerings remain competitive in a rapidly evolving marketplace. You will oversee a dynamic portfolio of both existing and new products, enhancing their performance through active participation in testing and upgrades. Your role will involve building and nurturing relationships with key business unit leaders, managing vendor partnerships, and conducting thorough cost-benefit analyses for new initiatives. Additionally, you'll play a pivotal role in training, marketing, and supporting the sales process, ensuring seamless implementation of innovative solutions. By contributing to the bank's strategic goals and enhancing efficiency, you will directly impact our commitment to customer-centricity and excellence.

Responsibilities

• Identify and lead digital product management that drive customer satisfaction and build successful banking relationships with businesses.
• Build relationships with internal and external partners and vendors.
• Troubleshoot issues and ensure successful client onboarding, training and support.
• Oversee a dynamic portfolio of both existing and new products, enhancing their performance through active participation in testing and upgrades.
• Manage vendor partnerships and conduct thorough cost-benefit analyses for new initiatives.
• Play a pivotal role in training, marketing, and supporting the sales process.

Requirements

• Bachelor's degree in business.
• 5-8 years in various banking sectors, including Treasury and commercial banking.
• Familiarity with the systems and products related to this role.
• Strong project management skills.

Nice-to-haves

• Certifications such as CTP, AAP, or PMP.
• Proven leadership abilities.
• Strong presentation and negotiation skills.

Benefits

• Competitive compensation.
• Bonus programs.
• Multiple Medical, Dental and Vision plans.
• Company Paid Life Insurance of 3 times your annual salary.
• Health Savings Account.
• Flexible Spending Account.
• 3 weeks' vacation.
• Sick time to care for yourself and your family.
• 11 paid holidays.
• Giving Day to do work that you are passionate about in the community.
• Employee Assistance Program (EAP).
• Adoption and IVF Assistance.
• Fitness Equipment Purchase Plan.
• 401(k) match at 100% up to the first 5% of your contribution.
• Employee Stock Purchase Plan.
• 529 College Savings Plans.
• Discounted bank services.
• Legal protection.
• Tuition Reimbursement.
• Exceptional training and development opportunities.