Digital Media Operations Lead

About the position

Manage and monitor all incoming and outgoing data transfers across platforms. Perform SAN clean-up, archiving, and data lifecycle maintenance to optimize storage usage. Ensure security protocols are followed rigorously across all workflows and systems. Guarantee 100% accuracy in data deliveries by verifying file integrity, metadata, and specifications. Utilize tools such as Aspera, Signiant, and others for efficient and secure file transfers. Interpret and generate XML schema, metadata templates, and delivery manifests as needed. Handle a wide variety of audio and video file types and understand their technical specifications. Learn and retain an extensive range of workflows, client specs, and delivery procedures. Maintain highly accurate data entry, tracking, and record keeping. Prioritize and manage multiple tasks in coordination with Project Managers under tight deadlines. Troubleshoot technical or workflow-related issues and offer timely solutions. In addition, the Digital Media Operations Lead will act as the primary point of contact for escalations and coordinate with cross-functional departments. Help develop and maintain Standard Operating Procedures (SOPs) for consistency and scalability. Identify inefficiencies or workflow bottlenecks and propose solutions to improve throughput. Coordinate with engineering and IT to resolve infrastructure or system-related issues. Troubleshoot playback issues in QC and Color bays. Perform basic diagnostics on production equipment. Support Engineering and IT in resolving technical issues. Serve as front-line support for QC Operators and Restoration Artists.

Responsibilities

• Manage and monitor all incoming and outgoing data transfers across platforms.
• Perform SAN clean-up, archiving, and data lifecycle maintenance to optimize storage usage.
• Ensure security protocols are followed rigorously across all workflows and systems.
• Guarantee 100% accuracy in data deliveries by verifying file integrity, metadata, and specifications.
• Utilize tools such as Aspera, Signiant, and others for efficient and secure file transfers.
• Interpret and generate XML schema, metadata templates, and delivery manifests as needed.
• Handle a wide variety of audio and video file types and understand their technical specifications.
• Learn and retain an extensive range of workflows, client specs, and delivery procedures.
• Maintain highly accurate data entry, tracking, and record keeping.
• Prioritize and manage multiple tasks in coordination with Project Managers under tight deadlines.
• Troubleshoot technical or workflow-related issues and offer timely solutions.
• Act as the primary point of contact for escalations and coordinate with cross-functional departments.
• Help develop and maintain Standard Operating Procedures (SOPs) for consistency and scalability.
• Identify inefficiencies or workflow bottlenecks and propose solutions to improve throughput.
• Coordinate with engineering and IT to resolve infrastructure or system-related issues.
• Troubleshoot playback issues in QC and Color bays.
• Perform basic diagnostics on production equipment.
• Support Engineering and IT in resolving technical issues.
• Serve as front-line support for QC Operators and Restoration Artists.

Requirements

• Extensive experience with Colorfront’s Transkoder, Davinci Resolve.
• Interest and experience in basic IT support/maintenance.
• Working knowledge of media formats such as LTO, hard drives, ProRes, H.264, IMF, etc.
• Excellent interpersonal and communication skills; able to work across departments and with clients.
• Strong organizational skills and a detail-oriented mindset.
• Natural leadership qualities with the ability to guide and support team members.
• A self-starter attitude and comfort working with minimal supervision.
• Strong problem resolution and critical thinking skills.
• Flexibility to adapt to rapidly evolving workflows and technologies.
• Professional experience working in a post production facility.

Benefits

• Full-Time Employment
• On-Site Work
• Monday - Friday Schedule
• Day Shift
• Salary Range: $30- $35 USD Per Hour