Digital Technical Account Manager

$70,000 - $85,000/Yr

Invoca - Santa Barbara, CA

Full-time - Mid Level

Remote - Santa Barbara, CA

251-500 employees

Professional, Scientific, and Technical Services

About the position

As a Digital Technical Account Manager at Invoca, you will be a key member of the Customer Success team, focusing on driving product adoption and expansion for digital customers. This role involves providing technical consultations, solution design, and project management to help customers navigate the technical aspects of Invoca's technology, ensuring they derive maximum value from the products. You will coordinate with various stakeholders to solve problems and advocate for customer needs, contributing to the overall success of the digital customer segment.

Responsibilities

• Act as a strategic technical point of contact for short-term engagements with Digital customers.
• Identify and implement technical features to measure and report on customer outcomes.
• Serve as an Invoca product expert, tracking customer patterns and relaying feedback to product teams.
• Work with the Digital Customer Success team to understand customer priorities and identify opportunities for product adoption.
• Monitor and project manage ongoing engagements between customers and internal technical teams.
• Train and enable customer account admins on utilizing the Invoca platform effectively.
• Assist in building enhancements to customer accounts, including campaign management and report-building.
• Technically manage ad-hoc customer and internal special projects, including migrations.
• Maintain and monitor the health of customer accounts to maximize long-term value.

Requirements

• 4+ years of successful technical account management or deployment experience in a customer-facing role.
• Working knowledge of front-end web languages including JavaScript, HTML, and CSS.
• Customer-first mentality with the ability to empathize and create customer loyalty.
• Experience in scoping objectives and dealing with ambiguity.
• Excellent oral and written communication skills for internal and external stakeholders.
• Strong organizational and analytical skills with attention to detail.
• Knowledge of APIs, webhooks, and data transfer architectures.

Nice-to-haves

• Background in SaaS.
• Experience in telecom, mobile, or digital media.
• Hands-on experience with web analytics, CRM, and marketing automation software.
• Working knowledge of the digital marketing technology landscape.

Benefits

• 401(k) with company match up to 4%
• Dental insurance
• Employee assistance program
• Paid family leave
• Paid medical leave
• Sabbatical after 7 years of service
• Wellness subsidy for gym memberships and fitness classes
• 20 days of Paid Time Off (PTO) plus 16 paid holidays and 10 days of Compassionate Leave.