Unclassified - Hampton, VA

posted 6 months ago

Part-time - Manager
Hampton, VA

About the position

Virginia Peninsula Community College is seeking a Director of Academic and Endpoint Technology to oversee the day-to-day operations of the department. This role is crucial in managing a team responsible for the support and maintenance of in-house computer systems, desktops, and peripherals. The Director will be tasked with installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment to ensure optimal workstation performance. Additionally, the position includes support for all audio-visual systems and services, as well as end-user support across all academic and administrative departments. The Director will work closely with the Director of Information Technology to assess the needs and upgrades of all academic spaces. This includes providing necessary training to all employees on new and emerging technologies that align with the strategic goals of the College. The role may also involve special assignments, including assisting the agency or state government in the event of an emergency declaration by the Governor. Candidates should possess strong supervisory experience and hands-on hardware troubleshooting skills. They should have a general understanding of Active Directory, patch management, and threat assessment, as well as experience managing audio-visual solutions and intelligent display technologies. Familiarity with Microsoft Office365, Microsoft Teams, and Zoom videoconferencing in a college environment is essential. The ideal candidate will have a collaborative mindset and a strong background in customer support, technology facilities maintenance, and academic technology services.

Responsibilities

  • Oversee the day-to-day operation of Academic and Endpoint Technology.
  • Manage the team responsible for support and maintenance of in-house computer systems, desktops, and peripherals.
  • Install, diagnose, repair, maintain, and upgrade all hardware and equipment to ensure optimal workstation performance.
  • Support all audio-visual systems and services, and provide end-user support across all academic and administrative departments.
  • Work with the Director of Information Technology to plan needs and upgrades of all academic spaces.
  • Provide necessary training to all employees in the use of new and emerging technologies.
  • Assist the agency or state government in the event of an emergency declaration by the Governor.

Requirements

  • Supervisory experience in a technology environment.
  • Hands-on hardware troubleshooting experience.
  • General experience with Active Directory.
  • Experience with patch management and threat assessment.
  • Experience in managing, maintaining, and using audio-visual solutions and intelligent display technologies.
  • Experience with Faculty Instruction and technology curriculum integration.
  • Experience working with technology vendors to identify solutions and obtain the best outcomes.
  • Experience with Microsoft Office365, Microsoft Teams, and related Microsoft services.
  • Experience in managing Zoom videoconferencing in a college/classroom environment.
  • Experience with virtual computing in a desktop or server environment.
  • Experience working in a team-oriented, collaborative environment.
  • Experience in customer support, including problem definition and resolution for both hardware and software.
  • Management experience with end user support, technology facilities maintenance, academic technology services, and desktop management.

Nice-to-haves

  • Experience in Microsoft, Macintosh, and Unix/Linux environments.
  • Effective interpersonal skills and relationship building skills.
  • Self-motivated and directed with strong analytical and problem-solving abilities.

Benefits

  • Competitive salary range of $100,000 - $111,000 per year.
  • Telework options available based on business needs.
  • Support for professional development and training opportunities.
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