Director, Chief of Staff - Card Technology

About the position

The Director, Chief of Staff is a critical position supporting senior leadership, enabling leaders to execute strategic work while ensuring operational rigor. The Chief of Staff is a leader of leaders, responsible for developing, implementing, and sustaining the following four strategic areas foundational for the success of the leaders of Card Tech: 1) Strategy, 2) Operational Excellence, 3) Communications, and 4) Organizational Capability. Candidates should have a passion for technology, strong strategic command, an engaging executive presence, exceptionally strong written and verbal communication skills, expertise in relationship-building, and the ability to manage multiple projects and deadlines at once. Candidates should be excited about improving the daily lives and development of our engineers and help our leaders advance our strategy at scale.

Responsibilities

• Serve as a strategic thought partner for our Card Tech leadership team, helping guide the operations and management of the organization.
• Act as a central point of contact between the Card Tech leadership team, as well as with the Card Tech Chief of Staff team, and other key partners.
• Ensure alignment of leaders across the organization.
• Prioritize and focus leaders in a number of key areas (goals, labor strategy, budget etc).
• Aid the leadership team in strategic planning, uncovering critical efficiencies and preventing duplication of effort.
• Understand the organization’s strategy and vision, lead the LT to drive and track goals and priorities.
• Tackle and solve issues through escalation and articulate the issues that need to be done to elevate the team and allow easy accountability.
• Assist the leadership team with strategic planning including financial and resource planning in collaboration with key partners, including the Chief of Staff team, Finance, and HR.
• Create and manage effective, scalable processes to manage operating rhythms.
• Work closely with all business units and functions to align operations with strategy.
• Influence across all levels of the organization and across organizations.
• Work with the leadership team and communications team to plan and execute key messages and deliver to internal and external audiences with a high priority on consistent, frequent organizational communications.
• Develop relationships within direct and extended team members to be able to act as an informed and helpful sounding board and thought partner.
• Lead a team of Chiefs of Staff and inspire operational strategy work across the organization.

Requirements

• Bachelor’s degree
• At least 7 years of experience in Project Management, Process Management, or Agile Delivery
• At least 3 years of experience managing executive level stakeholders across different business functions
• At least 3 years of experience working with engineering teams

Nice-to-haves

• Master’s Degree in Business Administration (MBA)
• 3+ years of experience in strategy development
• 3+ years of experience in finance or budgeting
• 3+ years of experience driving organizational change and operational excellence
• CSM, PMP, Lean, Agile or Six Sigma certification

Benefits

• Comprehensive health benefits
• Financial benefits including performance-based incentive compensation
• Inclusive workplace culture