Director E-Commerce Sales

About the position

As the Director E-Commerce Sales, you will be responsible for managing and developing relationships with key eCommerce customers in North America to drive revenue growth and ensure customer satisfaction. You will serve as the primary point of contact for designated accounts, understanding their needs, providing solutions, and coordinating internal resources to meet their requirements. Your strategic approach to account management will help strengthen our position as a preferred partner in the packaging industry. This is a player coach role with direct sales reports as well as responsibility for select strategic customers. This position will report into the Romeoville HQ offices but candidate must be willing to be home-based in the Seattle, WA area.

Responsibilities

• Develop and execute strategic account plans for key eCommerce customers, aligned with the company's sales objectives.
• Lead Key Account Managers and Sales Executives to deliver the E-Commerce annual business plan.
• Build and nurture strong relationships with key stakeholders at customer organizations, including executives, procurement managers, and packaging leaders.
• Understand the unique needs and challenges of each account and proactively propose innovative packaging solutions to address their requirements.
• Collaborate with cross-functional teams, including sales, marketing, design, production, and logistics, to deliver integrated solutions that meet customer expectations.
• Drive sales growth by identifying upsell and cross-sell opportunities within key accounts, leveraging the full range of our product portfolio and service offerings.
• Negotiate pricing, contracts, and terms of agreements with customers to ensure mutual benefit and long-term partnerships.
• Monitor account performance, track sales metrics, and analyze market trends to identify risks and opportunities for revenue enhancement.
• Provide timely and accurate forecasts, reports, and updates on key account activities to senior management.
• Address customer inquiries, concerns, and issues promptly and professionally, serving as a trusted advisor and problem-solver.

Requirements

• Proven track record of success in E-Commerce Leadership roles within E-Commerce space, with at least 5 years of experience.
• 3 to 5 years of proven experience leading a team of at least 2-3 direct reports.
• Strong interpersonal skills and relationship-building abilities, with a customer-centric approach and a focus on delivering exceptional service.
• Excellent communication and negotiation skills, with the ability to articulate value.
• Bachelors degree required.

Benefits

• Comprehensive Benefits package including full Medical, Dental, Vision, and Life Insurance.
• Robust 401K Retirement Savings, fully vested and company match.
• An interesting job within the packaging & paper industry.
• Opportunities for professional growth.