Director, Finance - Global Process Owner (Order to Bill)

Full-time - Director

Dallas, TX

Support Activities for Transportation

About the position

As the Director, Finance - Global Process Owner at Forward Air on our Global Shared Services team, you will be responsible for developing the process vision, strategy, and objectives for an end-to-end order to billing cycle process and their continued enhancement in support of delivering global business objectives across business and corporate segments. The GPO provides strategic and operational direction to drive process efficiency, standardization, and effectiveness across an end-to-end process and across functional silos, geographic and business unit boundaries to deliver sustained value to Forward Air. In this role, the Order to Bill GPO will be the steward over the global capability to advance process efficiencies across the end-to-end value chain (i.e., customer master data, contract management, order processing, ensuring accurate and timely invoicing, overseeing billing staff, resolving discrepancies, maintaining billing systems). Provide leadership to move Forward Air to a 'capability-driven' model that strategizes shared services as a product with an ongoing roadmap and prioritizes transformation, innovation, attracting top talent, best practices, low-cost solutions, and thought-leadership.

Responsibilities

• Collaborate with cross-functional teams to gather and analyze order to bill data, providing insights into business performance, trends, and opportunities
• Set annual strategic direction and approach for identifying and executing process improvement opportunities across the value chain
• Develop a clear vision of excellence in customer invoicing end-to-end process and solution area
• Align all strategic initiatives for processes, policies and technologies across geographies and ensure that related process activities and plans are consistent with the objectives of the company and strategic vision of global shared services
• Owns performance, process design and technology enablement to create incremental value through customer-centric and innovative solutions
• Ensure optimal use and adaptation of ERP / enabling technologies, co-owning the Technology Roadmap in partnership with IT/Ops/Controllership
• Leverage technology, working towards an end-to-end tool set, including self-service tools
• Act as a key stakeholder to foster a culture which monitors and meets the needs of the business through process excellence, improvement and insight
• Secure the appropriate budget for Transformation / Improvement initiatives across the end-to-end process end state and manage said budget to deliver associated benefits
• Actively seeks opportunities to innovate and source best practices in terms of process strategy, improvement, performance, engagement and governance
• Drive transformative solutions to feed the annual planning cycle
• Provide regular proposals for process improvement initiatives and technological investments
• Ensure linkages with the global process, service offerings, SLA, KPI, and standards
• Other duties as assigned

Requirements

• Bachelor's Degree or equivalent in Accounting / Finance / Business Administration required
• 8 years of progressive experience in the respective process area required; preferably in a shared service environment
• Significant experience and use of relevant systems and technology in the respective process area
• Lean / Six Sigma qualifications and experience preferable
• Strong analytical skills, collecting and analyzing data, evaluating information and systems, and drawing logical conclusions
• Strong consultative and problem-solving skills
• Knowledge of financial regulations, policies, practices, and accounting principles
• Business process automation and leading technologies
• Finance ERP and relevant technology/systems for respective process areas
• Finance and accounting internal controls
• Highly proficient in Microsoft Office, especially in Excel and PowerPoint
• Strong interpersonal and communication skills with track record of superior customer service
• Excellent verbal and written communications, including active listening skills, verbal presentation skills and skills in presenting findings and recommendations