Director- Inside Sales

About the position

Emerson is seeking a Director of Inside Sales based in Stafford, Texas. This role involves leading all aspects of inside sales operations, including leading a dedicated team of professionals to drive revenue growth, provide exceptional customer service, and ensure the successful implementation of training programs. Reporting to the Vice President of Sales & Customer Care, the Director will play a key role in developing and executing strategies to meet and exceed sales targets while enhancing customer satisfaction.

Responsibilities

• Provide strategic leadership and direction to the Application Engineering, Customer Service and Training teams.
• Mentor, coach and develop team members to optimize their performance and professional growth.
• Establish clear goals, objectives, and KPIs for each team and monitor progress towards achievement.
• Provide an interface between the sales channel and the company.
• Develop and implement effective sales strategies to drive revenue growth and expand market penetration and improve inside sales efficiency and effectiveness.
• Collaborate with cross-functional teams to identify opportunities for product and service enhancements based on customer feedback and market trends.
• Analyze sales data and market insights to identify areas for improvement and develop action plans accordingly.
• Ensure that the Customer Service team delivers prompt and effective support to customers, addressing inquiries, issues, and complaints in a timely and professional manner.
• Champion a customer-centric approach throughout the organization, emphasizing the importance of building and maintaining strong customer relationships.
• Ensure the Application Engineering team provides prompt and effective technical support to Channel Partners and customers.
• Collaborate with product development teams to ensure that customer feedback is incorporated into product enhancements and new product offerings.
• Ensure the Order Engineering team efficiently and accurately enters orders.
• Collaborate across the organization to automate order entry.
• Oversee the development and delivery of comprehensive training programs for Channel Partner sales representatives, customer service agents, and other relevant teams.
• Ensure that training programs are aligned with business objectives and designed to enhance the skills and knowledge of team members.

Requirements

• Bachelor Degree in a related field such as engineering, business, marketing, etc.
• 10+ years experience in a technical sales environment with progressive levels of responsibility required.
• Experience with managing and developing direct reports.
• Strong understanding of sales processes, customer service principles, and training methodologies.
• Strong leadership, organizational, written, oral and presentation skills.
• Ability to travel up to 20% of the time.
• Legal Authorization to work in the United States - sponsorship will not be provided.

Nice-to-haves

• Bilingual - English & Spanish preferred.

Benefits

• Flexible, competitive benefits plans to meet you and your family's physical, mental, financial, and social needs.
• Variety of medical insurance plans, with dental and vision coverage.
• Employee Assistance Program.
• 401(k).
• Tuition reimbursement.
• Employee resource groups.
• Recognition programs.
• Flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.