Director of Customer Relationships - SCRI - Nashville, TN

Full-time - Senior

Nashville, TN

1,001-5,000 employees

About the position

The Director of Customer Relationships at Sarah Cannon Research Institute (SCRI) is a senior-level role focused on managing and enhancing engagement with pharmaceutical partners. This position is pivotal in ensuring a world-class client experience through effective meeting management, data-driven analysis, and strategic relationship building. The director will lead a team dedicated to fostering collaboration and driving business development initiatives that align with SCRI's mission to advance oncology treatments and improve patient outcomes.

Responsibilities

• Oversee client meeting management activity both in the Nashville office and offsite.
• Work closely with Strategic Relationship Executives and other business stakeholders to execute a world-class customer engagement experience.
• Represent Business Development during customer meetings.
• Supervise Strategic Account Specialist and Meeting Coordinator in their activities associated with client meeting management and conference planning.
• Serve as primary liaison with SCRI Business Intelligence & McKesson Stakeholder Intelligence Teams.
• Collaborate with BI colleagues on exploratory data analysis to identify patterns and generate hypotheses for further investigation.
• Supervise BD Business Intelligence Analyst, providing direction on reporting needs and priority projects.
• Develop and track key performance indicators (KPIs) and metrics to measure business performance and identify areas for improvement.
• Present data-driven recommendations to business stakeholders to improve operations, products, or services.
• Monitor partner satisfaction and address any issues or concerns promptly.
• Identify opportunities to expand partner Book of Work, leveraging SCRI service offerings to alleviate customer challenges.
• Collaborate across SCRI/McKesson/HCA stakeholders to ensure successful execution of projects and initiatives.
• Understand clients' clinical development objectives and provide strategic guidance to address their needs.
• Develop and manage relationships with a select group of pharma partners.

Requirements

• Bachelor's Degree completed
• Minimum 5+ years professional experience in a similar role in the CRO or pharmaceutical industry
• Thorough understanding of the oncology trial landscape and how pharma/biotech partners operate
• Client relations/account management experience
• Business Development and sales experience in the industry
• Strong analytical skills with Business Intelligence experience
• Previous people management experience is highly desired

Nice-to-haves

• Experience in strategic thinking and creative problem solving
• Demonstrated history of meeting and exceeding targets

Benefits

• Comprehensive benefits to support physical, mental, and financial well-being
• Competitive compensation package including base pay, annual bonus, and long-term incentive opportunities