Director of Customer Service

$55,000 - $67,000/Yr

Detego Health LLC, Dissolved May 10, 2021 - Omaha, NE

Full-time - Senior

Omaha, NE

Ambulatory Health Care Services

About the position

The Director of Customer Service at Detego Health is responsible for leading the customer service team to enhance the overall customer experience. This role involves developing and implementing customer service programs, managing staff, and ensuring that services meet high standards, particularly in the behavioral health sector.

Responsibilities

• Develop and implement effective customer service strategies that align with organizational goals.
• Supervise and manage a team of customer service representatives, providing guidance and support to ensure high-quality service delivery.
• Oversee program development and management to enhance customer satisfaction and engagement.
• Collaborate with other departments to improve service offerings and address customer needs effectively.
• Manage budgets related to customer service initiatives, ensuring efficient allocation of resources.
• Foster strong relationships with clients, stakeholders, and community partners to promote positive interactions and outcomes.
• Conduct regular training sessions for staff on best practices in customer service and behavioral health support.
• Monitor performance metrics to evaluate the effectiveness of customer service programs and make data-driven improvements.

Requirements

• Proven experience in an administrative role within a customer service environment, preferably in behavioral health or social work settings.
• Strong program management skills with a track record of successful project implementation.
• Experience supervising teams and managing personnel effectively.
• Familiarity with budgeting processes related to program management.
• Excellent relationship management skills, capable of building rapport with diverse populations including individuals with developmental disabilities.
• Strong communication skills, both verbal and written, with the ability to convey information clearly and effectively.

Benefits

• Health insurance
• Dental insurance
• 401(k)
• Paid time off
• Vision insurance
• 401(k) matching
• Life insurance