Director of Customer Success - Remitra

$99,000 - $185,000/Yr

300 Premier Healthcare Solutions, Inc. - Remote, OR

Part-time,Full-time - Director

Remote, OR

1,001-5,000 employees

About the position

The Director of Customer Success at Remitra is responsible for developing and maintaining the Customer Success Program to ensure exceptional customer service and continuity. This role involves managing and coaching the Customer Success Team, overseeing account management for existing customers, and identifying opportunities for process improvement in accounts payable. The Director will also create training programs, KPI reporting, and templates for Quarterly Business Reviews, while collaborating with various teams to enhance customer value and satisfaction.

Responsibilities

• Manage, direct and coach the Customer Success team.
• Support planning, execution, and oversight of account management at existing members.
• Partner with Premier internal teams to provide QBR's and KPI reporting on the value of Remitra.
• Report to Senior Leadership on customer status.
• Act as the escalation point for all existing customer complaints and concerns.
• Partner with product and engineering to prioritize work based on customer needs.
• Identify enhancement opportunities and communicate effectively with the product team.
• Train new account managers.
• Support the National Director and Premier sales teams with upselling to existing customers and selling to new customers.

Requirements

• 7 or more years of applicable work experience.
• Bachelor's degree required.
• Deep experience in accounts payable and supply chain operational and process excellence.
• Project management, data analytics, and account management experience.
• Management consulting experience is a value add.
• Healthcare industry experience is advantageous.
• Demonstrated experience with Value and ROI analysis.
• Strong written and verbal communication skills.

Nice-to-haves

• Experience in customer service roles.
• Ability to effectively communicate internally and externally with customers.
• Experience in a collaborative business environment.

Benefits

• Health, dental, vision, life and disability insurance
• 401k retirement program
• Paid time off
• Participation in Premier's employee incentive plans
• Tuition reimbursement and professional development opportunities