Director of Fraud and Risk Management

About the position

We are seeking a highly experienced Director of Fraud and Risk specializing in fraud, abuse, and corporate brand identity theft to join our dynamic Payments team. In this role, you will be responsible for developing and implementing strategies to detect, prevent, and mitigate fraud risks associated with our commercial agreements and fraudsters illegally using our brand to perpetrate crimes against the public. You will analyze complex data sets, identify trends, and collaborate with cross-functional teams to ensure the security and integrity of our processes and to secure our brand reputation. You will work closely with accounting, legal, and commercial teams to identify and mitigate fraud.

Responsibilities

• Monitor transactions, accounts, and financial activities to identify potential fraudulent patterns or anomalies.
• Utilize investigative techniques such as data analysis and forensic accounting to uncover sources of fraudulent activities.
• Conduct detailed fraud investigations in cooperation with operational teams, compiling evidence for potential legal action.
• Develop and execute effective fraud prevention strategies.
• Assess existing fraud controls, policies, and procedures, proposing enhancements as needed.
• Manage reported fraud cases and suspicious activities, investigating customer complaints and liaising with financial institutions and legal/judicial authorities as needed.
• Prepare detailed reports on fraudulent activities, including findings, evidence, and recommended actions, working with executive leadership to inform and influence changes to reduce this behavior.
• Evaluate partner and marketing agreements to ensure contracts do not lend themselves to fraud opportunities.
• Stay abreast of industry trends, emerging risks, and the advent of preventative tools.
• Monitor social media such as Reddit, BBB.org, and Consumer Affairs to uncover threads describing bad actors mimicking our brand, and work with legal to combat these.
• Develop and maintain fraud risk assessments, including periodic updates to identify potential gaps in controls and recommend enhancements.
• Analyze and update fraud prevention policies and procedures to reflect evolving regulatory requirements and industry best practices.
• Ensure appropriate Key Risk Indicators are developed and maintained; identify and clearly articulate gaps to executives, and track recommendations to completion.
• Collaborate with Payments team and Business teams to incorporate emerging threats into our acquisition and account management strategies, reviewing partner and marketing agreements to identify vulnerabilities.
• Develop and review suspicious activity reports (SARs) and other fraud alerts, collaborating with relevant teams to investigate potential fraud cases and ensure proper reporting to regulatory bodies.
• Track and monitor fraud issue remediations and report status updates to management as appropriate.

Requirements

• Minimum of 8 years of experience in fraud prevention, risk management, or related roles, with a focus on retail and digital goods.
• Strong analytical and problem-solving skills with a keen attention to detail.
• Excellent written and verbal communication skills, with the ability to present complex information clearly, resulting in influencing senior leaders.
• Proven ability to work collaboratively in a fast-paced, cross-functional environment.
• Proficiency in data analysis and forensic accounting.
• Experience with fraud detection vendors (e.g. Signifyd, Sift, Kount, others) is a strong plus.

Nice-to-haves

• Relevant certifications (e.g., Certified Fraud Examiner, Certified Risk Manager) are a plus.

Benefits

• Bonus Program
• 401k Retirement Plan
• Medical, Dental, Vision, Basic Life, Short Term Disability and Long-Term Disability Coverage
• Paid Parental Leave
• Support for Community Involvement
• 14 Paid Company Holidays
• Unlimited Paid Time Off for Exempt Employees
• 96 Hours of Sick Time and 120 Hours of Vacation for Non-Exempt Employees Accrued Each Year