Director of IT

Full-time - Senior

New York, NY

Publishing Industries

About the position

We are seeking a highly motivated and action-oriented Director of Information Technology to lead our IT department into its next phase of growth. The ideal candidate will be a hands-on leader with a strong bias for action and a sense of urgency. You will be responsible for evolving our IT function into a seamless operation that supports our company's rapid growth, global presence, and technological needs.

Responsibilities

• Design, monitor, and maintain scalable IT systems, overseeing device and software provisioning.
• Manage MDM solutions (e.g. Kandji) and office/conference room setups.
• Responsible for standing up, managing, and maintaining world-class hybrid-meeting AV infrastructure.
• Oversee account provisioning and de-provisioning, implement access controls, and management permissions to safeguard information across Rho's software applications and tools (Okta).
• Develop and enforce security protocols (including security training), ensuring the integrity of sensitive company data.
• Maintain awareness of compliance requirements (SOC 2, PCI, etc) and lead relevant audits/initiatives.
• Implement and continuously improve IT processes, systems, and services to drive innovation and efficiency.
• Manage vendor relationships, contracts, and IT resource allocation to optimize performance, cost, and compliance.
• Conduct thorough due diligence of vendors, including security, data privacy, and compliance assessments.
• Oversee hardware and software installations and upgrades.
• Leverage AI and emerging technologies to automate processes, enhance operational efficiency, and support troubleshooting and IT ticket management.
• Provide technical support and training to employees, enhancing their ability to use technology effectively.
• Develop and maintain comprehensive documentation for processes, data backup, and recovery procedures.
• Continuously improve processes and procedures to drive operational excellence.
• Lead IT support staff of 3 team members globally, fostering a culture of excellence.

Requirements

• A bachelor's degree in information systems, information technology, or a related field.
• At least 8+ years of IT leadership and 3+ years of IT management.
• Experience in high-growth fintech or startup environments, especially those within regulated industries (e.g. PCI, HIPAA).
• Relevant certifications (e.g., Microsoft, Cisco, or security-related) are advantageous.
• Extensive knowledge of IT systems, networks, MDM solutions (e.g., Kandji), user provisioning (Okta), JIRA administration, Google Workspace, and security best practices.
• Strong analytical, problem-solving, leadership, organizational, and communication skills.

Benefits

• Salary range of $170,000-200,000 plus equity.
• Ongoing professional growth opportunities.