Director of Operations - Affordable Living

Full-time - Manager

Cincinnati, OH

Nursing and Residential Care Facilities

About the position

The Director of Operations for Affordable Living at Episcopal Retirement Services is responsible for overseeing all aspects of housing operations, ensuring compliance with various regulations including HUD and LIHTC. This leadership role involves planning, organizing, implementing, evaluating, and directing the overall management processes of Affordable Living communities, while maintaining a positive culture and physical asset management.

Responsibilities

• Oversee all aspects of Affordable Living housing operations.
• Ensure compliance with HUD, LIHTC, FHLB, HOME, RD, and fair housing regulations.
• Provide leadership and supervision to Regional and Community Managers.
• Hire, train, supervise, and manage performance of team members.
• Plan, organize, evaluate, and direct day-to-day functions according to policies and regulations.
• Ensure satisfactory financial performance and resident satisfaction in AL communities.
• Collaborate with the AL Director of Resident Support and facilities team members.
• Train managers on OneSite Software for timely submissions of HAP and recertifications.
• Assist in setting annual budgets for AL communities and review budgets and occupancy.
• Develop and implement transition plans for newly acquired or managed AL properties.
• Conduct file and policy reviews to ensure compliance with regulations.
• Monitor compliance with HUD, LIHTC, HOME, and RD regulations and update policies as needed.
• Accountable for the successful operation of communities including financial controls.
• Collaborate with AL Fund Development staff to support initiatives with donors.
• Assist in developing an annual strategic plan with the Vice President of Affordable Living.
• Partner with the Marketing Department for the development and implementation of marketing plans.
• Update and oversee the AL safety and risk management plan.
• Maintain effective relations with residents, families, and team members.

Requirements

• Minimum 5 years of experience as a manager of affordable housing.
• Bachelor's degree in management, business, social work, or related field preferred.
• In-depth knowledge of HUD and LIHTC regulations; COS or SHCM certification required.
• Familiarity with laws, regulations, and guidelines governing personnel administration.
• Working knowledge of accounting concepts, planning, and quality improvement.
• Ability to work effectively in a process-based and matrix-managed structure.
• Effective communication skills in English.
• Ability to lift and push equipment/supplies weighing up to 25 lbs.
• Ability to work independently and harmoniously with team members and the public.
• Ability to relate to and work with the elderly and emotionally upset individuals.
• Independent decision-making and leadership ability.

Nice-to-haves

• Experience with affordable housing compliance and management software.
• Knowledge of community engagement strategies.
• Experience in conflict resolution and mediation.

Benefits

• Medical, Dental, and Vision Insurance Plans
• Generous PTO
• Health Savings Account
• Short-Term and Long-Term Disability
• 403B
• Discounted Meals
• Internal Promotions
• PayActiv
• Tickets at Work
• Life Insurance
• Tuition Reimbursement
• Employee Referral Program