Director of Product Management, AI Search

About the position

As we look ahead to Bloomreach in 2025, the role of Director of Product Management for AI Search is an incredibly impactful position - helping our customers realize the transformative power that GenAI has for e-commerce search. We are seeking a visionary and strategic leader to drive our Search product roadmap, with the background to guide our team toward a compelling roadmap & deliver on that with crisp execution.

Responsibilities

• Own the Search Product Roadmap: Lead the development and execution of the Search product strategy, ensuring it aligns with our overall business objectives and customer needs.
• Maintain a strong understanding of the technical aspects of AI Search, including areas like Large Language Models (LLMs), artificial intelligence, recall, ranking, and personalization.
• Stay curious about emerging technologies and assess how they can enhance our product stack, continuously delivering cutting-edge innovation.
• Effectively scope and sequence projects to ensure timely and impactful delivery.
• Conduct thorough research with Data Science to identify problem areas within Search for our customers, using data to inform prioritization and feature development.
• Ensure all features have a clear path to improving key business metrics (RPV, Conversion Rate), with defined hypotheses on expected impact.
• Lead and mentor team members to deliver projects on scope and on time, while closely monitoring progress and proactively addressing any issues.
• Enhance our product delivery process to be efficient and effective, keeping all tools (like Productboard) up to date and ensuring a well-oiled operation.
• Collaborate with Research & Development (R&D) and Customer Success (CS) teams to co-lead an A/B testing program focused on optimization and competitive analysis.
• Provide support for critical in-flight A/B tests, especially those comparing our product against competitors.
• Analyze test results to identify opportunities for performance lift and integrate these insights back into the product roadmap.
• Create comprehensive guides for CS and customers on implementing features to drive improvements, covering both existing and new functionalities.
• Work closely with the CS A/B testing leader to continuously improve the testing process.
• Define and manage an early access program, setting key criteria for testing and collaborating with early adopters to demonstrate the value of new features.
• Provide mentorship to 2-3 Product Managers, creating a collaborative and high-performing team environment.
• Build and maintain strong relationships with Engineering and other departments to ensure alignment and effective execution.
• Deliver roadmap overviews and updates to customers, and support the resolution of escalations for enterprise clients.
• Partner with Product Marketing to align on product positioning, messaging, and launch strategies.
• Support the Sales team on significant opportunities, providing product expertise and credibility for influential customers & prospects.

Requirements

• 5-7 years experience with the intersection of Search, E-commerce, and AI & ML technologies (LLMs, Vector Search, Personalization, Keyword Search, ML ranking models, Data Enrichment).
• 1-3 years experience in B2B SaaS Product Management.
• Proven success as a Product Manager (launching impactful features) & Product Leader (empowering others on your team).
• Experience working with globally distributed teams.

Nice-to-haves

• Strong, influential, persuasive communication.
• Deep ability to understand how technical concepts & tradeoffs tie to business outcomes.
• Growth Mindset, highly collaborative, comfortable in a high ownership/high accountability environment.
• Great balance of entrepreneurial resourcefulness and knowing how to implement the right amount of process.

Benefits

• Health care including medical, dental, and vision insurance
• 401k plan with employer contribution
• Flexible working hours to accommodate your working style.
• Virtual-first work environment with several Bloomreach Hubs available across three continents.
• Paid days off to volunteer.
• Employee Assistance Program with counselors for non-work-related challenges.
• Subscription to Calm - sleep and meditation app.
• ‘DisConnect’ days for additional time off each quarter.
• Extended parental leave up to 26 calendar weeks for Primary Caregivers.
• Restricted Stock Units or Stock Options based on role, seniority, and location.
• Participation in the company's performance bonus.
• Employee referral bonus of up to $3,000.
• Celebration of work anniversaries.