ZipRecruiter - Brentwood, CA

posted about 1 month ago

Full-time - Mid Level
Brentwood, CA

About the position

The Director of Production Operations is a leadership role responsible for overseeing the Production Operations Department within a leading Live Event and Concert Production company. This position focuses on managing workflow, ensuring budget adherence, and delivering exceptional customer service through effective team management and strategic planning. The ideal candidate will bridge relationships between sales and delivery, manage operational KPIs, and drive clarity in decision-making while solving challenges that arise during project execution.

Responsibilities

  • Oversee planning and workflow across the Production Operations Team, including internal team members and contractors.
  • Manage all Production Operations Team Managers and other direct reports; recruit, train, monitor, and develop as needed.
  • Partner with Production Sales Leadership to develop customer solutions through quality design and event planning with efficient pricing.
  • Determine necessary changes in event design, contract price, production plan, or other activities based on reviews of various information.
  • Work between engineering and sales departments to resolve any scope and/or design issues.
  • Create visibility to the work utilizing departmental resources and appropriate software.
  • Drive communication across all teams working on deliverables.
  • Actively clear workflow blockers to keep the team focused on project goals.
  • Coach the team in agile practices to efficiently deliver the best solutions for customers.
  • Own metrics for project/event/tour efficiency and profitability.
  • Manage project and departmental budgets, KPIs, and report variances.
  • Develop relationships with key decision makers, client representatives, and related trades.
  • Continuously monitor project deliverables and push for resolution.
  • Ensure Sales team is updated immediately as key events unfold.
  • Collaborate with Finance on the annual budget by providing reliable cost estimates and realistic forecasts.
  • Provide clear direction to the Procurement Team for when materials, supplies, and services are due.
  • Make periodic event site visits to ensure plans and standards are being met.
  • Provide solutions to challenging problems and work across departments.

Requirements

  • At least 4 years of overall Live Event Production experience with at least 3 recent years in progressive team leadership positions as an Operations Manager, Senior Project Manager, or similar role.
  • Minimum 3 years of managing a team of direct reports.
  • Experience in reporting to the C-Suite level of leadership.
  • Extensive knowledge of commercial A/V/L Production equipment.

Nice-to-haves

  • PMI - PMP Certification desired, but not required.
  • Strong Technical Aptitude: ability to quickly learn new technologies, software programs, and procedures.
  • Prior scheduling experience.

Benefits

  • 90% paid Health, Vision, Dental coverage for employee
  • 401(k) Retirement Savings Plan with a 4% company match
  • Profit Sharing
  • Up to 21 PTO Days - range of 16 - 21 days based upon years of service
  • Various Earned Bonus Opportunities
  • Employee Appreciation Days with events like ice cream trucks, catered lunches, cookouts, and Top Golf
  • A fully stocked Coffee Bar, every day
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