Director of Sales - Franchise

About the position

As the Director of Sales at the Hilton Garden Inn Raleigh-Durham/RTP, you will be responsible for generating top line revenue by meeting or exceeding revenue goals, by developing new accounts and growing existing hotel accounts.

Responsibilities

• Achieve productivity goal and activity goal by targeting accounts with appointment-oriented sales calls which in-line with goals established by the marketing plan and budget and management.
• Maximize current hotel's key accounts by saturating account contacts and departments.
• Establish and maintain close contact with key accounts through phone calls, appointments, client functions, tours, professionally written correspondence.
• Assess future and current needs of the client and promptly follow-up on all customer needs in an efficient and timely manner.
• Negotiate guest room rates and hotel services within approved booking guidelines.
• Capture and shift business from market hotels through research, networking, and proactively telemarketing/soliciting new accounts as well as outside sales calls.
• Maintain accurate, organized and current file management system to service client and employer effectively.
• Develop customer profiles and maintain an effective trace system to best meet client needs.
• Participate in associate functions, client and guest events, and community events.
• Assist with developing and maintaining the business plan with General Manager, Marketing Manager and Corporate Director of Sales.
• Qualify all leads and prospects gained from tele-prospecting, cold calls, sales blitzes and other lead sources including in-house guests.
• Participate in joint sales calls with the Corporate Director of Sales and General Manager.
• Actively participate in Revenue Management calls.
• Assist with rate and services decisions.
• Attend weekly sales meetings.
• Complete weekly and monthly sales call reports and submit to General Manager and Corporate Operation and Sales Team.
• Exhibit a positive and involved team attitude to all hotel departments and maintain open communication with all team members.
• Build and maintain rapport with competitor hotels, lead sources, clients and local community.

Requirements

• Minimum of 2 years of direct hotel sales experience is required.
• Experience with PEP or OnQ reservation systems is preferred.
• College degree and/or equivalent sales experience required.
• Requires knowledge of general sales techniques, revenue management, and customer service skills.
• Fluent in basic computer skills to include Word and Excel in business format.
• Fluent in electronic communications (email).
• Ability to solve problems and make sound business decisions.
• Excellent verbal and written communication skills.
• Ability to work as team player with all levels of hotel staff.
• Excellent guest relations skills.
• Demonstrate ability to influence customers to close the deal.
• Excellent judgment.
• High ethical standards of conduct.

Benefits

• Professional training & development.
• Responsive corporate support.
• Competitive pay.
• Excellent benefits package including fully-paid health insurance after 3 years' of service.
• Dental & vision insurance.
• Matching 401K.