Director of Sales Support

About the position

The Sagility team is currently hiring a talented Director of Proposal Management. In this role you will play a hands-on role in supporting the end-to-end proposal development process for a tech-enabled healthcare services company. This is a dynamic, roll-up-your-sleeves position where the Director will actively contribute to proposal execution while setting the foundation for eventual leadership within the team. The role requires an experienced proposal professional with strong content development skills, the ability to collaborate cross-functionally, and deep healthcare industry expertise. Over time, as the Director establishes a strong foundation and proves their ability to drive results, they will take on an expanded leadership role within the team.

Responsibilities

• Assist in developing and executing proposal strategies that align with healthcare industry trends, regulatory requirements, and client needs.
• Drive the response process for Requests for Proposals (RFPs), Requests for Information (RFIs), and other business development inquiries, ensuring timely, high-quality submissions tailored to healthcare organizations.
• Help with maintaining and refining a library of proposal content, case studies, win themes, and value propositions specific to healthcare BPO services.
• Work closely with Sales, Operations, Finance, Legal, and other internal stakeholders to gather input, develop responses, and ensure proposal accuracy with healthcare compliance considerations.
• Contribute directly to proposal execution, mentor team members, and foster an environment of continuous improvement and innovation.
• Establish and improve proposal management processes, including templates, workflows, and tools to enhance efficiency and quality.
• Ensure all proposals comply with company policies, HIPAA regulations, CMS guidelines, and other industry-specific contractual requirements.
• Track proposal success rates, gather feedback, and implement improvements based on win/loss analysis within the healthcare domain.
• Stay updated on healthcare industry trends, regulatory changes, competitor strategies, and market developments to refine proposal strategies.

Requirements

• Bachelor’s degree in Business, Marketing, Communications, Healthcare Administration, or a related field; Master’s degree preferred.
• 10+ years of experience in proposal management, with a strong preference for candidates who have worked in healthcare BPO, outsourcing, or professional services industries.
• Understanding of healthcare payer and provider operations, regulatory requirements, and industry-specific challenges.
• Ability to both lead and actively contribute to the proposal development process, setting the standard for quality and efficiency.
• Strong ability to manage multiple proposals simultaneously, ensuring deadlines and quality expectations are met.
• Exceptional written and verbal communication skills with the ability to craft compelling narratives tailored to healthcare audiences.
• Proficiency in proposal management software (e.g., Loopio), Microsoft Office Suite, and collaboration tools.
• Ability to synthesize complex healthcare information into clear, concise, and persuasive content.
• Demonstrated success in winning high-value contracts through strategic proposal development in the healthcare space.

Benefits

• Medical
• Dental
• Vision
• Life Insurance
• Short-Term and Long-Term Disability
• Flexible Spending Account
• Life Assistance Program
• 401K with employer contribution
• PTO and Sick Time
• Tuition Reimbursement