Director of Software Engineering CRM

About the position

Rush Administrative Services Inc DBA Rush Enterprises Inc has an opening in New Braunfels, TX for the position of Director of Software Engineering CRM. The role involves defining, building, and supporting CRM platforms and strategy. The Director will work with organizational leaders to enhance software development processes and methodologies, propose changes to the leadership team, and advise on resource planning and personnel decisions. Responsibilities include overseeing the installation and configuration of new systems, customizing them for the organization, and understanding delivery for both desktop and web-based software products. The Director will also design, configure, develop, and support Dynamics 365 CRM, utilizing technologies such as Power Apps, Power Automate, Power BI, and integrations with Dynamics 365/Power Platform. The position requires management of multiple projects, collaboration with departmental management, and leading the analysis of business and system requirements. The Director will also be responsible for hiring, training, mentoring, and supervising teams of software engineers, business analysts, and quality assurance analysts.

Responsibilities

• Define, build, and support CRM platforms and strategy.
• Work with organizational leaders to enhance software development processes and methodologies.
• Propose changes to the leadership team for approval and implementation.
• Advise on resource planning, personnel decisions, and team structures.
• Oversee installation and configuration of new systems and customize them.
• Understand delivery for desktop and web-based software products.
• Design, configure, develop, and support Dynamics 365 CRM.
• Utilize build tools, continuous integrations, automation, and development operations.
• Manage multiple projects and ensure clearly defined user requirements.
• Lead analysis of business and system requirements.
• Design system and functional specifications for new development projects.
• Provide senior-level technical guidance.
• Research technologies to improve organizational efficiency.
• Analyze costs and benefits of IT systems and upgrades.
• Implement development methodologies, best practices, and documentation.
• Participate in defining product development strategies.
• Develop cost/benefits analysis and prepare estimates for new projects.
• Monitor metrics to report project health and mitigate risks.
• Champion continuous integration and development within Agile/SCRUM framework.
• Hire, train, mentor, and supervise software engineering teams.
• Review and provide feedback on team performance.
• Foster a positive team environment and drive standards and quality.

Requirements

• Bachelor's degree in Computer Science or related field.
• 5 years progressive experience in the job offered or related roles.
• Experience with software engineering management related to CRM systems.
• Experience with Microsoft Dynamics CRM software engineering management.
• Knowledge of CRM principles, best practices, and methodologies.
• Experience with application design, system configuration, and customization of Microsoft Dynamics CRM.
• Team management experience.
• Ability to leverage CRM data for insights and data-driven decisions.
• Experience managing multiple CRM projects simultaneously.
• Proficiency in C# .NET, JavaScript, HTML, SQL, SSRS, and SSIS.
• Configuration and development experience with Power Apps, Power Automate, Power BI, Power Portals, and Azure Functions.

Benefits

• Occasional business travel within the U.S. up to 5 business days per year may be required.