About the position
As a Software Engineering Director, you will join our Platform Engineering Team to oversee the software and systems we build to ensure Fivetran continues to be a quality product. In the next few years, you will drive the vision, strategy, and implementation to drive our 10x growth from 2,500+ customers to 25,000+ customers. In this role, you will identify, design, implement, and run projects responsible for elevating Fivetran's product quality. If you love the idea of building software within and alongside a product to ensure it meets the quality and performance standards that customers expect then you should talk to us. Your responsibilities will include all facets of delivering a high-quality and high-availability customer and software engineering experience. You may drive software development that includes automated testing, engineering for high performance, production verification, and self-healing systems. Lastly, being an engineer at heart, you are also passionate about building strong relationships across the engineering team to communicate, drive and implement Fivetran's quality goals.
Responsibilities
- Leading quality engineering teams to craft, design, orchestrate, and deliberate a product quality vision and strategy.
- Leveraging QE methods and best practices that apply best considering Fivetran's architecture and infrastructure, ensuring bugs and incidents in production are minimized.
- Maintaining, monitoring, and improving our industry-leading goal of delivering a 99.9+% uptime, bettering the resilience of data pipelines, improving the accuracy and usefulness of customer-facing logs and error messages.
- Setting goals for the efficiency of continuous integration by leveraging systems test automation for iterating quickly during the development cycle.
- Owning and driving automation deliverables, including tools and library development.
- Owning, iterating, and operationalizing incident & bug management while accelerating the adoption of feature release checklists risk analysis framework to build a quality-first culture within engineering.
- Leveraging your proven track record of hiring and integrating passionate experts, skilled leaders, and architects into the team.
Requirements
- Strong architectural skills with the ability to discuss and influence complex technical decisions with technical founders and architects.
- Experience in building and managing an engineering team of 20+ members comprising managers and individual contributors with varying experience levels.
- Experience in identifying product quality gaps and influencing product teams to drive projects to fix quality gaps.
- 10+ years of experience working in engineering leadership roles.
- Excels at driving adoption of data-driven decision-making, leveraging insights to strategize, prioritize, and coordinate across UX, Product Management, Engineering, and Customer Support.
- Deep experience auditing, measuring, and improving quality practices across engineering and product teams.
- Proven ability to manage, mentor, and develop talent while fostering career growth.
- Can partner effectively with technical architects, product development teams, and non-engineering stakeholders to align technical initiatives with business outcomes.
- Represent the engineering organization in global contexts, including travel to EMEA and APAC regions (up to 2 weeks every 6 months).
Nice-to-haves
- Experience in building and/or testing data pipelines or data processing platforms.
- Experience in the development and implementation of product features.
Benefits
- 100% employer-paid medical insurance
- Generous paid time-off policy (PTO), plus paid sick time, inclusive parental leave policy, holidays, and volunteer days off
- RSU stock grants
- Professional development and training opportunities
- Company virtual happy hours, free food, and fun team-building activities
- Monthly cell phone stipend
- Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching, and self-guided mindfulness exercises for all covered employees and their covered dependents.
