About the position
The Director of Software Engineering for Sustaining is an exciting leadership role at Nasuni. To lead Nasuni's Sustaining Engineering team, you will have a background in Enterprise Software Development, Storage, and Enterprise Support. This team is a bridge between our Enterprise Customers and Product Engineering teams. Due to company growth, we are expanding all Engineering teams at Nasuni and require additional Software Engineering Leadership for the Sustaining team. Your experience in capacity management, process improvement, and customer escalations will help guide the growth of this team. You are an organized, driven, and proactive leader. An exceptional communicator with frequent and clear communication with stakeholders including customer leadership. The ideal candidate has a strong working knowledge in all functional areas of Engineering including software development, quality assurance, and customer escalations management.
Responsibilities
- Manage and grow a team of talented sustaining engineers.
- Oversee the global team responsible for providing root cause analysis, issue resolution and customer escalation management.
- Drive results with clearly defined priorities, effective resource allocation, and communication of goals.
- Lead operational best practices by establishing standardized operations and support methods, procedures, and policies.
- Analyze performance and recommend alterations to existing escalation workflows, processes, and procedures.
- Analyze and gather metrics on product release deployment, incidents, and trends.
- Partner with internal stakeholders including Customer Success, Quality Assurance, Product Management, in delivering superior customer satisfaction.
Requirements
- 15+ Years Software Engineering Leadership Experience
- Strong background leading high performance enterprise software development teams.
- Strong executive presence and presentation skills.
- Experience working cross functionally with Professional Services, Customer Support, Product and Engineering teams
- Ability to guide enterprise customers during executive escalations when needed.
- Bachelor's degree in Computer Science, Engineering, or similar work experience
Nice-to-haves
- Master's in business administration, Computer Science, or Engineering preferred
Benefits
- Best in class employee onboarding and training
- “Take What You Need” paid time off policy
- Comprehensive health, dental and vision plans
- Company-paid life and disability insurance
- 401(k) and Roth IRA retirement plan
- Generous employee referral bonuses
- Flexible remote work policy
- 10 Paid Holidays
- Wide array of wellbeing offerings
- Pre-tax savings accounts with company contributions
- Great team culture and social activities
- Collaborative workspaces
- Free on-site fitness centers and stocked kitchens in select office locations
- Professional development resources
