Director, Process Improvement & Operational Excellence (Data Governance/Informatics) - REMOTE

$208,000 - $208,000/Yr

Molina Healthcare - Louisville, KY

Full-time - Director

Remote - Louisville, KY

Insurance Carriers and Related Activities

About the position

The Director of Process Improvement & Operational Excellence at Molina Healthcare is responsible for leading initiatives that enhance business processes, resulting in operational efficiencies and improved customer satisfaction. This role involves developing and implementing a business process improvement methodology, managing a portfolio of projects, and fostering a culture of continuous improvement through education and coaching.

Responsibilities

• Lead business process improvement initiatives to enhance operational efficiencies and customer satisfaction.
• Develop and implement MHI's business process improvement methodology.
• Define program scope and establish an approach for implementation.
• Assess program effectiveness and adjust as necessary.
• Communicate organizationally about the program and its needs.
• Prioritize approved initiatives and projects for process improvement.
• Stay updated on Lean concepts and methodologies to ensure best practices are utilized.
• Coordinate with Molina's Operational Excellence teams to ensure alignment with organizational goals.
• Manage a portfolio of projects and educational programs related to process improvement.
• Coach and develop managers and staff in Lean principles and methodologies.
• Facilitate Lean improvement workshops and deliver presentations to promote Lean concepts.

Requirements

• Proven experience in process improvement and operational excellence.
• Strong knowledge of Lean methodologies and tools.
• Experience in project management and program development.
• Excellent communication and organizational skills.
• Ability to coach and mentor staff at all levels.

Nice-to-haves

• Experience in healthcare or related industries.
• Familiarity with data governance and informatics.

Benefits

• Work from home option available.
• Competitive salary range between $96k and $208k per year.