Molina Healthcare - Louisville, KY
posted 2 months ago
The Director of Process Improvement & Operational Excellence at Molina Healthcare is a pivotal role focused on leading business process improvement initiatives that enhance operational efficiencies and elevate customer satisfaction. This position is responsible for developing and implementing Molina's business process improvement methodology, ensuring that the organization adopts best practices in Lean concepts and methodologies. The director will define the program's scope, establish an approach for implementation, and maintain the necessary program infrastructure to support ongoing improvements. In this role, the director will assess program effectiveness and create a structured cadence for evaluation and adjustment. Communication is key, and the director will develop strategies to inform the organization about the program's progress and needs. The director will work collaboratively with the Molina enterprise Operational Excellence team and health plan Operational Excellence teams to ensure alignment with organizational goals and initiatives. The director will manage a portfolio of projects, educational programs, and coaching plans, focusing on developing managers and staff in Lean principles and methodologies. This includes individual coaching, education, and hands-on projects. The director will explain and apply accepted methodologies, such as identifying desired outcomes, analyzing current processes, collecting and analyzing relevant data, uncovering root causes, and developing performance improvement plans. Additionally, the director will facilitate Lean improvement workshops and deliver presentations to mentor and coach leadership and management staff, promoting awareness and engagement with Lean concepts and tools.