ServiceNow - Chicago, IL

posted 4 months ago

Full-time - Senior
Chicago, IL
5,001-10,000 employees
Professional, Scientific, and Technical Services

About the position

The Director of Product Management for GTM Transformation at ServiceNow is responsible for leading the product strategy for Digital Technology Sales Transformation products, including Dynamics CRM. This role focuses on driving cross-functional programs, defining a vision for CRM and GTM products, and providing insights to the executive team to inform decision-making. The position requires strong leadership skills, a strategic mindset, and a commitment to customer success, aiming to enhance user satisfaction and achieve business outcomes.

Responsibilities

  • Lead product strategy for Digital Technology Sales Transformation products, including Dynamics CRM.
  • Drive large cross-functional programs balancing risks and achieving aggressive deadlines.
  • Define a north star vision for CRM and GTM products with a strategy for delivery and execution.
  • Provide critical insights and status updates to the executive team for informed decision-making.
  • Direct employees to deliver business outcomes and achieve career growth objectives.
  • Communicate product priorities and build consensus across teams.
  • Assume leadership responsibilities as an accountable owner committed to outcomes.
  • Integrate usability studies, research, and market analysis into product requirements.
  • Translate complex problems into easily understood requirements and provide solutions.

Requirements

  • 15+ years of experience in people and technical program management.
  • Strong GTM product background with a proven track record in delivering and transforming GTM products.
  • Strategic mindset with strong leadership skills and a history of driving product partnerships.
  • Experience in Product Management and/or Corporate development in SaaS companies.
  • Knowledge of Sales, Sales Operations, Marketing, Partner & Customer life cycle.
  • Data-driven approach with a commitment to customer engagement and value realization.
  • Excellent verbal and written communication skills, including the ability to chair sessions and host webinars.
  • History of managing highly engaged, successful teams.
  • Ability to thrive in a rapid growth, fast-paced environment.
  • PMP, Six Sigma, and/or Agile certifications are a plus.

Nice-to-haves

  • Experience in managing cross-functional teams.
  • Familiarity with AI-driven automation and innovation in product management.

Benefits

  • Base pay of $186,600 - $326,400 plus equity and variable compensation.
  • Health plans including flexible spending accounts.
  • 401(k) Plan with company match.
  • Employee Stock Purchase Plan (ESPP).
  • Matching donations.
  • Flexible time away plan.
  • Family leave programs.
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