Dispatch Associate

Southern States Cooperative - Leesburg, VA

Leesburg, VA

Building Material and Garden Equipment and Supplies Dealers

About the position

Leads daily dispatching operations for petroleum product delivery and service technicians. Plans, organizes, and effectively allocates resources and equipment to fill orders in a timely and reliable manner. Consistently demonstrates teamwork and customer service skills.

Responsibilities

• Answer customer telephone calls for fuel delivery and equipment service. Ask questions to determine product needs, clarify equipment and repair concerns, and determine urgency. Provide product and service information to customers, including retail pricing.
• Accurately operate computer system to handle all facets of business at the location. May include creating new customers accounts and handling issues for skipped deliveries.
• Organize fuel delivery by geographic area, degree days, Julian and product supply. Utilize routing system to maximize efficient delivery routes.
• Organize service tickets by geographic area or use of system routing. Prioritize repair, maintenance, or installation work.
• Continuously communicate via computer system, telephone, radio, and in-person with petroleum drivers, service technicians, and facility team members regarding daily fuel delivery and service dispatching.
• Assist walk-in customers with sales of fuel products. Utilize proper material handling techniques and equipment.
• Check-in drivers and service technicians at the end of the shift. Review driving/service log when applicable, verify account payments and process invoices.
• Provide training and coaching to new petroleum drivers and service technicians.
• Depending upon location, may operate terminal and dispense fuel for loading.
• Assist facility leadership with preparing and maintaining retail prices.
• Participate in specialized training, certification courses, and/or meetings as requested.
• Maintain a clean and orderly work area by keeping tools, equipment and supplies in proper places.
• Perform work safely as to not cause harm to yourself, customers and property, co-workers, equipment, or inventory.
• Perform all other job functions as assigned.