Dispatch Operations Agent

Crane Payment Innovations • Mount Prospect, IL

429d

About The Position

The Dispatch Operations Agent at Crane Payment Innovations is responsible for providing exceptional customer service in a centralized dispatch environment. This role involves routing service dispatch calls, ensuring customer readiness for service, quoting service calls, and assisting with basic troubleshooting for equipment. The position plays a crucial role in supporting the Cummins Allison Service organization and requires strong communication and organizational skills.

Requirements

• High school diploma or GED.
• 2-5 years of related customer service experience.
• Strong computer skills, particularly with Microsoft Outlook.
• Excellent communication skills, both written and verbal.

Nice To Haves

• Experience in a high-volume call center environment.
• Ability to multi-task and work independently.
• Detail-oriented and organized.

Responsibilities

• Route service dispatch calls for National and Regional accounts.
• Ensure locations and payment information are up to date and that customers are ready to receive service.
• Quote Time & Material service calls.
• Understand service levels by equipment to sell future maintenance contracts.
• Receive calls from the field and input part orders for service technicians.
• Guide customers through basic troubleshooting for equipment.

Benefits

• Paid holidays
• Health insurance
• Dental insurance
• Flexible spending account
• Tuition reimbursement
• Paid time off
• Vision insurance
• 401(k) matching
• Life insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Computer and Electronic Product Manufacturing
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees