Dispatch Service Representative

Plumbing Nerds • Naples, FL

400d • $41,600 - $49,920

About The Position

The Dispatch Service Representative plays a crucial role in ensuring efficient communication and coordination between customers and technicians. This position is responsible for managing technician assignments, responding to service requests, and maintaining customer satisfaction through effective communication and problem-solving.

Requirements

• Previous dispatching experience.
• Proficient in IT and phone systems.
• Strong verbal and written communication skills.
• Highly organized with exceptional follow-through abilities.
• Ability to build trust and diffuse conflict.
• Competitive individual contributor with team spirit.

Nice To Haves

• Experience in customer service roles.
• Knowledge of plumbing, cooling, and electrical services.

Responsibilities

• Manage the whereabouts and needs of every technician in the field.
• Plan and route technicians to service calls based on availability and skill sets.
• Respond promptly to service technicians' requests via messaging and telephone.
• Contact customers to confirm appointments.
• Represent the company professionally in all business matters.
• Communicate with customers regarding the status of their jobs.
• Track, update, and schedule projects.
• Process payments and keep accurate records.
• Book sold jobs and communicate availability to customers.
• Prepare technicians for success and handle customer inquiries and complaints.
• Document and update customer records based on interactions.
• Develop and maintain a knowledge base of products and services.
• Meet daily revenue and sold-hour goals by prioritizing urgent calls.
• Relay accurate information to technicians for quality customer experiences.
• Record results of each service call and ensure accurate report summaries for management.
• Establish customer rapport to encourage repeat business.
• Respond to customer requests, resolving issues and promoting the brand.
• Participate in training to boost sales and ensure quick dispatch of orders.
• Update customers on the technician's progress throughout the day.

Benefits

• $20 to $24 per hour depending on experience.
• Bonus eligibility based on performance.
• Medical, dental, and vision insurance.
• Paid coaching and training.
• Weekly paid vacation time.
• 401(k) with company contributions.
• Growth and advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Specialty Trade Contractors
• Education Level: No Education Listed