Dispatch Supervisor

$45,000 - $45,000/Yr

Kts Solutions - New Carrollton, MD

Full-time - Mid Level

New Carrollton, MD

Transit and Ground Passenger Transportation

About the position

The Dispatch Supervisor at KTS Solutions Inc. is responsible for overseeing the daily operations of the dispatch center, ensuring effective communication between drivers, customers, and internal departments. This role requires strong leadership skills, problem-solving abilities, and a commitment to exceptional customer service.

Responsibilities

• Supervise and manage the daily operations of the dispatch center, including scheduling, routing, and monitoring of drivers and vehicles
• Ensure timely and accurate communication between drivers, customers, and internal departments
• Develop and implement policies and procedures to improve dispatch center efficiency and effectiveness
• Monitor and analyze key performance indicators (KPIs) to identify areas for improvement and implement corrective actions
• Train, mentor, and evaluate dispatch staff, providing regular feedback and coaching to improve performance
• Collaborate with other departments to resolve customer issues and ensure a high level of customer satisfaction
• Maintain a safe and secure work environment by enforcing safety policies and procedures
• Communicate with travel offices to obtain correct documentation and trip reports
• Receive and dispatch response and emergency support when needed
• Stay current on industry trends and best practices to continuously improve dispatch operations
• Perform other related duties as assigned

Requirements

• High school diploma or equivalent; bachelor's degree in a related field preferred
• Minimum of 5 years of experience in dispatch, transportation, or logistics, with at least 3 years in a supervisory role
• Strong leadership and team management skills
• Excellent communication and interpersonal skills
• Excellent managerial skills
• Ability to multitask and prioritize in a fast-paced environment
• Strong problem-solving and decision-making abilities
• Basic understanding of geographical area and mapping programs to facilitate efficient routing
• Proficiency in dispatch software and Microsoft Office Suite
• Knowledge of transportation regulations and safety standards
• Ability to work at a fast pace and under pressure

Nice-to-haves

• Associate's degree in Transportation, Logistics, or related field preferred

Benefits

• Disability insurance
• Health insurance
• Dental insurance
• 401(k)
• Vision insurance