Donor Center Technician I

Octapharma • Redford Township, MI

392d

About The Position

The position involves ensuring compliance with state and federal regulations in a plasma collection facility while maintaining high standards of customer service and donor experience. The role includes responsibilities related to donor eligibility, plasma collection, and product processing, with a focus on safety, cleanliness, and accurate record-keeping.

Requirements

• High school diploma or equivalent (GED) required.
• Three months' experience in clerical or customer service position preferred.
• Specific certification or licensing based on State requirements.
• Basic computer knowledge and skills required.
• Ability to speak, read, write, and understand English required.
• Strong customer service skills required.
• Strong organizational skills required.
• Ability to read, follow, and interpret regulations, instructions, and manuals required.
• Ability to understand verbal instructions required.
• Ability to read numbers on screening equipment and perform basic mathematical calculations required.
• Effective communication skills required.

Responsibilities

• Ensure total operation compliance with state and federal regulations (e.g. FDA, OSHA, CLIA, GMP).
• Maintain high level of customer service and positive donor experience.
• Keep work area clean and orderly, stocked with sufficient supplies.
• Maintain Donor Center equipment according to Standard Operating Procedures.
• Monitor donor conditions to ensure comfort, safety, and quality of plasma product.
• Maintain donor confidentiality as per company policy.
• Keep complete and accurate records according to Standard Operating Procedures.
• Troubleshoot machine alarms/alerts and perform routine quality checks on equipment.
• Clean blood or plasma spills and dispose of biohazardous waste properly.
• Perform other job-related tasks as assigned.
• Ensure donor meets eligibility criteria based on Standard Operating Procedures.
• Perform donor vitals evaluation and finger stick for testing.
• Register applicant donors according to Standard Operating Procedures.
• Set up and prepare equipment for plasmapheresis procedures.
• Disconnect donor after plasmapheresis process is completed.
• Operate automated plasmapheresis machines and respond to alarms and donor adverse events.
• Collect and store plasma product and samples according to Standard Operating Procedures.
• Handle tested and untested products and organize samples in storage.
• Prepare products and samples for shipment according to regulations.
• Monitor freezer and refrigerator temperatures and report issues.

What This Job Offers

• Job Type: Full-time
• Industry: Ambulatory Health Care Services
• Education Level: High school or GED