Drone Operator & Customer Success Specialist - USA

About the position

XTEND is on a mission to increase the combat effectiveness of the war fighter human guided autonomous systems. We revolutionize military operations to ensure the safety and lethality of fighters through advanced technology. We are looking for a dynamic and skilled Drone Operator & Customer Success Specialist to join our military platform team. This role blends technical expertise in drone operation with a passion for customer success and pre-sales support. You'll be hands-on in the field, operating drones and providing technical support, while also engaging with customers to ensure their satisfaction and assisting the sales team with product demonstrations and training.

Responsibilities

• Operate drones for customer training, testing, and demonstrations.
• Provide on-site drone system troubleshooting and maintenance.
• Train customers on effective and safe drone operation.
• Serve as primary customer contact via phone, online, and in-person.
• Onboard new customers and guide them to achieve objectives.
• Build strong customer relationships and resolve issues with internal teams.
• Deliver compelling product demonstrations (in-person/virtual).
• Understand prospective customer needs and showcase solution value.
• Provide sales/account management updates for customer acquisition.

Requirements

• 2+ years of experience in a customer-facing role, ideally with a technical or field support background.
• Proven hands-on experience operating drones or unmanned aerial systems (UAS).
• FAA Part 107 certification (required).
• Field Service Representative (FSR) experience (preferred but not mandatory).
• Willingness to travel up to 75% for field support and customer visits.
• Strong technical aptitude and problem-solving skills.
• Excellent communication and interpersonal skills for training customers and collaborating with teams.
• Ability to manage multiple priorities in a fast-paced environment.
• Innovative mindset, a hard-working attitude, and a eagerness to learn quickly.
• Familiarity with CRM tools (e.g., Jira, Microsoft Office, Confluence) is a plus.
• Located in Tampa area - on site.

Nice-to-haves

• Field Service Representative (FSR) experience (preferred but not mandatory).
• Familiarity with CRM tools (e.g., Jira, Microsoft Office, Confluence) is a plus.