Duty Manager, Maintenance Operations Control - Limited Term

Full-time

Honolulu, HI

Air Transportation

About the position

At Hawaiian Airlines, we are all about welcoming our guests with Hawaiian hospitality and aloha, and taking care of our people, our home, and the communities we serve. Join our 'ohana and be a part of an exciting team of professionals dedicated to serving our kama'āina and introducing our islands to the world! The Maintenance Operations Control Duty Manager oversees the Maintenance Operation Control Center daily operation while on shift. This position has an estimated duration of 24-36 months.

Responsibilities

• Responsible for ensuring that the VP of M&E, SOCC Manager on Duty, Directors (M&E) are notified of all aircraft accidents, incidents, ETOPS significant items, in-flight emergencies, air turn backs or aircraft damages, provided overall coordination of daily monitoring, surveillance, and oversight of the HAL Fleets.
• Monitor and review all maintenance activities system-wide, to include MELs, CDLs, SDLs, and other Deferrals to ensure that all required procedures or operational restrictions are in compliance with FAA regulations and company policies, procedures and requirements.
• Responsible for the release of aircraft for ETOPS operations. Review aircraft history for condition of ETOPS significant systems and for any FAA reportable events.
• Responsible for all maintenance activities and personnel assigned, with an oversight of maintenance functions and workforce.
• Ensure work performed is in accordance with HAL Policies and Procedures and Federal Regulatory requirements.
• Maintains situational awareness throughout the daily operation to ensure a safe operation while working to achieve our OTP.
• Technical Item (TI) creation for follow-ups of individual aircraft issues to improve dispatch reliability.
• Provide technical assistance to maintenance personnel and contract agencies on maintenance manual procedures to return aircraft to full service.
• Conduct conference calls and meetings as required.
• Ensure maintenance controllers are properly trained and qualified in the performance of their duties.
• Ensure accountability protocols are implemented including coaching, discussions, and mentorship.
• Provides input to Director for employee evaluations.
• Identify and analyze aircraft related problems; use sound reasoning to arrive at conclusions; find alternative solutions to complex problems.
• Make sound and well-informed decisions; perceive the impact and implications of decisions.
• Inspire, motivate, and guide others toward goals; coach, mentor, and challenge staff.
• Demonstrate belief in own abilities and ideas; be self-motivated and results oriented.
• Assist manager/director in the development of controller work schedules to ensure adequate coverage is maintained.
• Must be able to work flexible hours, weekends, and holidays as required.

Requirements

• Minimum of a high school diploma or equivalent.
• FAA Airframe & Powerplant License.
• Minimum of 5 years' experience in the maintenance, repair and/or overhaul of transport category aircraft.
• Management or leadership experience.
• Be knowledgeable and proficient in Microsoft Office Suite.
• Must be able to multi-task, function in an independent decision-making environment.
• Excellent written communication skills, including preparation of daily and weekly reports.
• Excellent verbal communication skills, including conducting system-wide briefings using teleconference and briefing senior management.
• Excellent interpersonal skills.
• Must be able to obtain/retain authorization to access AOA areas.

Nice-to-haves

• 3 years' experience as a lead/supervisor/manager in line maintenance or as a Maintenance Controller, preferably on B717 and/or A320, A321, A330 aircraft.
• Knowledgeable on ETOPS program and ETOPS Significant systems.
• Bachelor's degree preferred.
• Be knowledgeable in computer programs such as TRAX, SCEPTRE, LMOS, OTIS, MyBoeingFleet, and Airbus World.

Benefits

• Competitive base salary coupled with variable compensation opportunities.
• Salary range is $109,200 - $134,400.