eCommerce Development Manager

- Mid Level

Cleveland, OH

Chemical Manufacturing

About the position

The eCommerce Development Manager operates across multiple business units as the focal point for the development and day-to-day support of the organization's eCommerce, website/portal, and digital marketing toolsets. This role plays a pivotal part in enhancing the organization's online presence, user experience, and functionality of these digital platforms to accelerate growth, engage users, and drive conversions. In addition to technical acumen, cross-functional collaboration and prioritization is required to ensure the effective operation and continuous improvement of these platforms.

Responsibilities

• Partner with the Commercial organizations to develop and execute a comprehensive strategy for the organization's websites and portals in alignment with business objectives, customer personas, customer journeys, and conversion objectives.
• Lead the design, development, and maintenance of tools used to maintain content used on the company's digital presence.
• Provide input to site owners on site user experience with a focus on intuitive and user-friendly interfaces, optimizing the user journey and overall experience.
• Assist site owners with SEO, ensuring teams apply best practices and analyze website traffic and user behavior to make data-driven decisions for improvements.
• Track and report on key performance indicators (KPIs) related to website and portal performance, proposing, and implementing optimizations as needed.
• Ensure the security of websites and portals, including data protection and compliance with relevant regulations (e.g., GDPR) and Tranzonic standards.
• Collaborate with marketing content teams, IT, and other departments to align website and portal activities with organizational goals/priorities and ensure effective communication of updates and changes.
• Manage the budget for website and portal-related technology expenses, ensuring cost-effectiveness.
• Deliver training and develop training for system end-users (customers, channel partners, sales), internal content providers users (CMS), and other stakeholders.
• Gather feedback from various sources, including customers and internal teams, to continuously improve product information content and processes.
• Manage relationships with third-party vendors or agencies involved in content creation, data management, credit card processing, and/or system support.

Requirements

• Bachelor's degree in business, information management, or a related field.
• Minimum of 3 years' experience with eCommerce, website/portal management, digital marketing, or related roles.
• Strong understanding of content management systems (CMS), web development technologies, Product Information Management (PIM) platforms, and web analytics.
• Experience with Dynamic Web, and/or MS D365 is a plus.
• Knowledge of web development languages (e.g., HTML, CSS, JavaScript) is a plus.
• Proficiency in SEO, web design, and user experience principles.
• Familiarity with data security and privacy regulations (e.g., GDPR).
• Excellent analytical, problem-solving, project management, and organizational skills.
• Effective communication, facilitation, conflict-resolution, and collaboration skills.
• Attention to detail and commitment to delivering high-quality digital experiences.
• Adaptability to changing priorities and technological advancements.
• Displays a positive customer-focused work attitude and a strong team player.
• Commitment to continuous improvement.

Nice-to-haves

• Experience with Dynamic Web and/or MS D365.
• Knowledge of web development languages (e.g., HTML, CSS, JavaScript).