e-Commerce Supervisor D8

Full-time - Mid Level

Newport, KY

1,001-5,000 employees

Food and Beverage Retailers

About the position

The e-Commerce Supervisor is responsible for managing the day-to-day operations of the store's e-Commerce department, ensuring that sales objectives, goals, and budgets are met. This role involves staffing the department, developing associates, and upholding the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.

Responsibilities

• Ensure that the store e-Commerce department meets/exceeds customer expectations for ease of shopping, variety, freshness, and cleanliness.
• Interview, select, and hire candidates to staff the online shopping department.
• Meet the demands of product flow and create schedules according to guidelines.
• Develop associates to meet productivity standards and certify them once they meet or exceed goals.
• Confirm that associates are following local, state, and federal laws in addition to all food safety procedures and company guidelines.
• Train associates on all functions and duties of the order selector and customer attendant roles.
• Lead the team in planning, implementation, and execution of e-Commerce initiatives.
• Achieve/exceed weekly, period, annual sales, wage budgets, and other targeted goals including customer satisfaction leading to repeat sales.
• Assist in the analysis and response to the competitive landscape.
• Ensure orders are filled with requested products or comparable substitutes in a timely manner.
• Execute best practices to determine appropriate substitutions in the event of an out of stock.
• Follow processes for streamlining collection of orders, products, checkouts, and delivery.
• Report inventory issues such as out of stock items to department heads in a timely manner.
• Troubleshoot equipment and devices for the e-Commerce department.
• Provide feedback to store management team, district manager, field specialist, coordinators, and division e-Commerce manager on the effectiveness of operational plans/programs.
• Report all issues with item shelf allocation to division KOMPASS team.
• Monitor and control expenses for the department.
• Ensure preventative maintenance is being performed on all equipment in the department.
• Supervise and coach direct reports in the performance of their duties; complete performance reviews and provide feedback to direct reports.

Requirements

• High School Diploma or GED required.
• Must be able to lift up to 25 pounds frequently and up to 50 pounds several times throughout the day.
• Strong leadership skills.
• Excellent oral and written communication skills.
• Proficient in Microsoft Office.
• Strong organizational skills.
• Ability to stoop, kneel, or crouch several times per hour.
• Must be able to stand for extended periods of time and/or walk constantly.

Nice-to-haves

• Bachelor's Degree preferred.
• Experience with and knowledge of Point of Sale (POS) systems.