ELECTRONIC SERVICES DEPT - PART TIME CUSTOMER SUPPORT CENTER SPECIALIST

$33,280 - $33,280/Yr

Central Bank - Pleasant Grove, UT

Part-time - Entry Level

Pleasant Grove, UT

Credit Intermediation and Related Activities

About the position

The Electronic Services Department is seeking a part-time Customer Support Center Specialist to provide assistance and support to customers. This role involves handling customer inquiries, managing communications, and ensuring a high level of customer satisfaction. The position is designed for individuals who are self-motivated and possess strong communication skills, with a focus on teamwork and effective time management.

Responsibilities

• Provide customer support via telephone and other communication channels.
• Assist customers with inquiries related to electronic services.
• Manage and resolve customer issues in a timely manner.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with team members to improve service delivery.

Requirements

• Experience in word processing and spreadsheets.
• Knowledge of Bankrite/Touch systems is helpful.
• Excellent telephone and communication skills.
• Prior customer service experience is required.
• Strong stress management skills.
• Ability to work effectively as a team player.
• Self-motivated with good time management skills.

Benefits

• 401(k) matching
• Paid time off