ELECTRONIC SERVICES DEPT - PART TIME CUSTOMER SUPPORT CENTER SPECIALIST

$33,280 - $33,280/Yr

Central Bank - Pleasant Grove, UT

Part-time - Entry Level

Pleasant Grove, UT

Credit Intermediation and Related Activities

About the position

The part-time Customer Support Center Specialist in the Electronic Services Department at Central Bank is responsible for providing excellent customer service and support to clients. This role involves handling customer inquiries, managing communications effectively, and ensuring a positive experience for all customers. The position requires strong time management and stress management skills, as well as the ability to work collaboratively within a team.

Responsibilities

• Provide customer support and assistance via phone and other communication channels.
• Manage customer inquiries and resolve issues in a timely manner.
• Utilize word processing and spreadsheet skills to assist with customer requests.
• Maintain excellent telephone etiquette and communication skills.
• Collaborate with team members to enhance customer service delivery.

Requirements

• Customer service experience is required.
• Proficiency in word processing and spreadsheets is helpful.
• Excellent telephone and communication skills are necessary.
• Strong time management skills are essential.
• Ability to manage stress effectively.

Nice-to-haves

• Knowledge of Bankrite/Touch systems is helpful.
• Self-motivated and a team player.

Benefits

• 401(k) matching
• Paid time off