Planetree Person-Centered Care Consultant, Europe

About the position

Planetree, a global non-profit organization working to humanize the healthcare experience, is growing and requires a Person-Centered Care (PCC) Consultant - EMEA Europe to join our highly engaged consulting team, charged with turning 'concept into reality' by partnering with healthcare organizations around the world to implement evidenced-based person-centered care (PCC) practices. Our PCC Consultants work alongside client teams, 'rolling up their sleeves' to identify, implement, and sustain PCC improvement opportunities and drive cultural transformation in complex operating environments. The 'hats' our Consultants wear are many: trainer, facilitator, coach, champion, data analyst, advocate, listener, and communicator (from board room to bedside). This is an ideal opportunity for someone who thrives in a fast-paced, client-facing role and wants to engage with organizations around the world to advance a compassionate, person-centered vision for healthcare. PCC Consultants apply their deep understanding of the global healthcare landscape - including industry trends and key challenges and priorities - to meet client needs. They own the day-to-day client relationship, and partner to implement person-centered care practices and work cross-functionally with internal team members to identify new opportunities to address client challenges and ensure solutions are implemented in a timely fashion and align with the client's PCC strategy. Consultants will proactively leverage best practices, proactive coaching, and relationship management to support client success.

Responsibilities

• Coach and support staff at client healthcare organizations to implement Planetree's PCC Framework according to the Planetree Method.
• Provide daily oversight and management of assigned client relationships and projects.
• Demonstrate an understanding of the complex challenges facing healthcare organizations.
• Cultivate relationships with assigned clients and engage with them as active partners.
• Serve as a trusted advisor and confidante to senior leaders at client organizations.
• Understand, implement, and teach process improvement methodologies.
• Engage in continuous learning related to the evolution of person-centered care.
• Consolidate large datasets into distilled themes and recommendations.
• Independently manage travel to both domestic and international locations.
• Complete required training and maintain competency in all Planetree products and services.
• Seek feedback and review evaluation data to support continuous improvement.
• Deliver services and content with high fidelity according to internal guidelines.
• Contribute to the development of curricula, plans of engagement, and assessment tools.
• Collaborate with sales teams for complex proposals and client requirements.
• Prepare presentations and speak at conferences to represent Planetree.
• Contribute to Planetree thought leadership through activities such as webinars.
• Live and uphold the Planetree Mission, Vision, and Values in all interactions.
• Be a reliable, kind colleague and partner in delivering high-quality programs.
• Demonstrate and convey compassion and empathy, partnership and collaboration.
• Complete mandatory training as required.
• Manage and update all client information in Salesforce.
• Track billable hours for client work to maintain accurate invoicing.
• Ensure minimum billing targets are achieved based on client delivery obligations.
• Manage budgets and contract spend-down for client engagements.

Requirements

• Bachelor's degree in a healthcare-related field and/or education, organizational development, hospitality, or similar industry.
• 8+ years' experience in healthcare with particular focus in residential / long term care.
• 5+ years' demonstrated relationship management experience.
• Excellent interpersonal, communications, listening, and presentation skills.
• Solid working knowledge of improvement methodology, best practices, and data analytics.
• Experience working closely with healthcare leadership, clinicians/staff, and patients/family partners.
• Demonstrated analytical skills and ability to think strategically and solve problems.
• Strong project management skills.
• English proficiency - written and verbal.

Nice-to-haves

• MBA or MHA.
• International healthcare experience.
• Senior operational positions at healthcare provider organizations.
• Clinical background (e.g., physician, nurse, allied health professional, etc.).
• PMP or other similar certification.
• Fellow in Person-Centered Care credential to be earned within one (1) year of hire start date.
• LEAN, Six Sigma or other similar certification.
• Dutch proficiency - written and verbal.
• Other foreign languages where Planetree delivers services in Europe.

Benefits

• Bonus Eligible - based on performance goals and organizational performance.