City of Raleigh - Raleigh, NC
posted 5 months ago
The Emergency Communications Call Taker position at the City of Raleigh is a critical role within the Emergency Communications Series, specifically designed for individuals who are dedicated to providing essential telecommunications services for emergency and non-emergency calls. This position serves as the first point of contact for individuals seeking assistance, requiring a blend of technical skills and effective communication abilities. Incumbents will engage in semi-skilled work, which includes answering calls, extracting vital information, and providing pre-arrival instructions based on established protocols. The role demands a high level of responsibility, as it involves prioritizing calls and ensuring that the appropriate resources are dispatched in a timely manner. In addition to handling emergency calls, the Emergency Communications Call Taker will also manage general inquiries, providing routine information and directing more complex requests to the appropriate personnel. The position may require incumbents to take on lead responsibilities, overseeing the work of others and ensuring that tasks are completed efficiently. Given the nature of emergency services, the role requires flexibility, as employees must be prepared to work nights, weekends, and holidays, and respond to work during emergencies or inclement weather. The training for this position is scheduled to begin on September 19, 2024, and will include a comprehensive onboarding process that covers essential skills and knowledge necessary for success in the role. Candidates will undergo a series of evaluations, including skills testing, interviews, and background checks, to ensure they meet the high standards required for emergency communications personnel.