Emergency Communications Specialist

$36,878 - $36,878/Yr

Wichita State University - Wichita, KS

Part-time - Entry Level

Wichita, KS

Educational Services

About the position

Wichita State University is seeking an Emergency Communications Specialist to join the University Police Department. This full-time position is crucial for maintaining safety and security on campus. The successful candidate will be responsible for managing incoming communications, including emergency and non-emergency calls, and dispatching officers as necessary. The role requires a calm demeanor under pressure, the ability to make quick decisions, and excellent communication skills. The Emergency Communications Specialist will work closely with public safety personnel and the general public to ensure effective communication and response during emergencies. In this position, you will be tasked with monitoring security equipment, processing alarms, and maintaining operations in the Emergency Communications Center. You will also be responsible for documenting and reporting all activities as required by law and University policy. The role involves answering calls, determining the appropriate level of emergency response, and relaying information to emergency staff and agencies. You will need to maintain accurate records and respond to emergency communications during disasters or extreme conditions. Wichita State University prides itself on its commitment to diversity and inclusion, and the Emergency Communications Specialist will play a vital role in fostering a safe and welcoming environment for all students and staff. This position offers an opportunity to make a significant impact in the community and contribute to the overall safety and well-being of the campus environment.

Responsibilities

• Handle incoming calls and requests for service from public safety personnel and the general public.
• Dispatch officers to calls using a radio system and computer-aided dispatch.
• Monitor security equipment and process alarms in the Emergency Communications Center.
• Maintain accurate law enforcement records and incident documentation in compliance with laws and regulations.
• Communicate effectively with the general public regarding law enforcement information, University policies, and emergency response procedures.
• Receive and respond to emergency communications during disasters and extreme conditions.
• Monitor and respond to security alarms and emergency notifications.
• Process law enforcement requests for checks on warrants and criminal history.

Requirements

• High school diploma or GED required.
• Valid driver's license is required.
• Ability to multitask effectively in a high-pressure environment.
• Excellent verbal and written communication skills.
• Basic knowledge of police and emergency response operations is preferred.
• Ability to pass a typing test and be trained in emergency response coordination.

Nice-to-haves

• Experience in a customer service role is preferred.
• Knowledge of local laws and regulations related to public safety.

Benefits

• Paid parental leave
• Health insurance
• Dental insurance
• Vision insurance
• Life insurance
• Retirement plan
• Tuition reimbursement
• Employee assistance program